Photoshop CC 2017 not opening any psd or jpeg files

Forum|Forum|9 years ago
November 20, 2016
13 replies
14381 views

After updating to Photoshop CC 2107, I am unable to open any files in photoshop. I've tried a number of ways to try to open the file (bridge, file->open, open with, etc.) and nothing seems to work. I've uninstalled and reinstalled photoshop, restarted my computer, ran other updates and nothing has seemed to fix the issue. I'm on a PC running Windows 7 professional. Any help would be greatly appreciated as I'm right in the middle of a large project!

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Royston H

Participant

Had the same issue with PSCC 2017. Removed it and installed PSCC 2015 and ok for a few days and then the problem reoccurred. So far Adobe Support have taken control of my laptop 5 times and they can't fix it. They don't know why its happening. It is interesting though to note that if you open an image in Lightroom Develop and the press Ctrl E, the jpeg image will display correctly in PSCC. So, what's the issue?????

Derek Cross

Community Expert

This won't help you (and possibly irritate you!) but it's a reminder to all that you don't upgrade an application, or operating system, in the middle of an important project.

Have you kept Photoshop CC2015?

jane-e

Community Expert

Words to live by, Derek Cross

jane-e

Community Expert

What is the error message that you receive?

Do you meet the requirements for PS 2017? Check this list:

https://helpx.adobe.com/photoshop/system-requirements.html

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rianna_rollysonAuthor

Participant

I don't get an error message at all, just nothing happens. It will close my open window once I select the image I want to open, and just never load in Photoshop.

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