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sarobar_kasaju
sarobar_kasaju
Inspiring
November 7, 2016
Question

Photoshop CC 2017 Unusable slow

  • November 7, 2016
  • 66 replies
  • 150508 views

I upgraded my Photoshop to CC 2017 today and since the upgrade it has been very very slow. When I click on File menu the dropdown menu appears like after 3-4 seconds. When I delete layer it take about 10 second. Zoom in and out are terribly slow. I work on Photoshop everyday hope to get the problem resolve as soon as possible.

Is there a way to downgrade to earlier version?

My computer details:

Windows 10 Pro

Processor: Intel i7-5960X

RAM: 32 GB

Graphic: NVIDIA GeForce GTX 780 Ti

SSD

    This topic has been closed for replies.

    66 replies

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    J
    JewellTech
    Participating Frequently
    December 12, 2016

    It seems that I am running into the same issue with poor performance (if not complete lock ups).

    I'm about to install the 2015 versions of Photoshop as well as Premier Pro, but one point that might be interesting. This was a fresh PC build. All new components, new hard drives clean install of Windows 10 with minimal applications installed.

    A few points to my system that I imagine others may in common.

    * Windows 10 (Home)

    * GTX 1060

    * Wacom Tablet (Intuos 4)

    * Colormunki Display

    * Norton Security

    * MS Office (365)

    * PCMark 8

    * 3dMark (both purchased through Steam but they were the only apps installed)

    * Acronis True Image

    * Drobo Dashboard

    * Hp Printer

    * DVD Architect

    * Various RedGiant Plugins

    * Video Copilot Plugins

    * Logitech Setpoint

    * Avid Application Manager

    * Sibelius (Currently uninstalling both this as well as Avid application manager)

    All my drivers are current as well as Windows updates. I can provide more detailed specs on my physical hardware if it would be useful.

    The above list is a complete list of applications that have been installed on my machine to this point. I've only had the machine up and running for a couple days now so it should be a pretty clean slate.

    Let me know if I can provide any other information.

    jbm007
    Community Expert
    jbm007Community Expert
    Community Expert
    December 12, 2016

    I would run Acronis True Image manually. I have found that it is a resource hog.

    Make sure you try to set up your page file.sys over more then one hard drive.

    J
    JewellTech
    Participating Frequently
    December 12, 2016

    Thank you, those are great points. I do have my pagefile.sys setup over multiple hard drives, however I'd be surprised if that was an issue. Even with perfmon up my system appears to be virtually idling when I'm seeing the hangups or delay.

    I'll post back after running some more tests and seeing if reverting to 2015 resolves the issue.

    A few specs on my machine

    Intel i7 6700k

    64gigs of ram

    6gig EVGA GTX 1060

    ASUS ROG MAXIMUS VIII EXTREME

    Samsung 500gig SSD for Application

    Samsung ~240gig SSD for active work

    WD 1TB black drive for User directory

    Drobo 5D for Archived work

    M
    Morkie
    Participating Frequently
    December 12, 2016

    I'll add my dissatisfaction in here as well. Upgraded to PS 2017 on Win 10 and have the same problems, so have rolled back to 2015 until it's fixed.

    I realise that pretty much every computer on the planet will have a different configuration, but Adobe must have come up against this kind of issue before and developed a process to find the cause and fix it?

    I don't see any evidence of a process...

    A
    andrei030
    Participant
    December 8, 2016

    Since I installed 2017 version it lags every time I start the program, if I go fast to File > New it ignores my command until it stops lagging (3-5 seconds aprox.) and I have to repeat command, not just clicking New but also open the menu (menu closes without opening New file).

    I'm almost 100% sure it have something to do with new emoji fonts.

    sonofmrsnak
    sonofmrsnak
    Inspiring
    December 8, 2016

    Emoji fonts?

    Adam Jerugim
    Community Manager
    Adam JerugimCommunity Manager
    Community Manager
    December 7, 2016

    A quick update from the Photoshop team:

    We need people who are seeing this issue on Windows 10 to try the following to see if it mitigates the general slowdown of PS CC 2017 (note that for this workaround you don't need to disable anything in Photoshop proper, just Windows Defender)....

    1.  Go to Settings

    2.  Choose Update and Security

    3.  Choose Windows Defender

    4.  From the Windows Defender Preferences look for 'Exclusions' and click on 'Add an exclusion'

    5.  On the following page, select 'Processes' and then click on the 'Exclude a .exe, .com, or .scr process'

    6.  In that field type the following:  Photoshop.exe

    7.  then click OK

    8.  Re-launch Photoshop CC 2017

    Is performance better with this change?


    Thanks,Adam

    D
    deliciousmark
    Participating Frequently
    December 7, 2016

    Is this how a company with a 51 billion dollar market cap solves software issues?

    You should have a mechanism that allows you to DM these users who are experiencing the worst comparatively than previous version and do a remote support session and troubleshoot it yourself, giving them a free month on their subscription for the help.

    Take other peoples time seriously. This is an embarrassment.

      sonofmrsnak
      sonofmrsnak
      Inspiring
      December 8, 2016

      Adobe has the best and the brightest and all the technology to do whatever they need to troubleshoot this issue. I don't get it either.

      Management bureaucracy? Who the heck knows. I do know they make boatloads more money than they ever did in the past, and they had solid, responsive programmers back then. I drum it up to the new rental scheme.

        Terri Stevens
        Terri Stevens
        Legend
        December 7, 2016

        Would someone with the problem like to try a few new things for me?

        1) Could you try using a minimalist interface like this with all the panels condensed.

        2) Use the 'Search' box to open a file (yellow arrow) Type in 'Open' (cyan arrow) and click on 'open'

        Does this make any difference?

        In addition try going to

        'C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces' and rename spaces.8li to something like spaces.8li_original. The name doesn't matter we just want it disabled.

        Another thing to try:

        go to

        'C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\CEPHtmlEngine'

        Move the executable CEPHtmlEngine.exe to the desktop, but make a note you have done that. This will totally disable libraries but what we need to know is whether your Photoshop gets more responsive.

        Finally could you try running Photoshop with explicit Admin permissions. On Windows right click the photoshop.exe and tick 'Run this program as an administrator'

        There is a major bug when running Photoshop as an admin but I'm not going to tell you what it is to avoid prejudicing the test-when Adobe solve this sluggishness issue you won't need to be an admin anyhow. If you try any of these things could you tell us the results as it will really help narrow down the problem for everyone.

        Terri

        C
        Creative Mind
        Participating Frequently
        December 5, 2016

        Wow.  Finally got Photoshop 2017 working fast like prior versions.

        I'm on WIndows 10.

        I tried several of the suggestions from a number of posts on here.

        1. Running it now as an Adminstrator.

        2. Unchecked all the "unchecks" suggested.

        3. Decreased Photoshop's CPU Limit from 60% to 40%.   

        4. Disabled all the sync options.

        Voila!  Happy camper again!  Thank you to all who posted the suggestions!

        Kevin

        Terri Stevens
        Terri Stevens
        Legend
        December 5, 2016

        One more thing you could try Kevin is changing the priority of the photoshop.exe process. What this does is give Photoshop more processor time, so rather than sharing equally with all the other apps on the computer, Photoshop is given preference. For this reason this setting is not recommended when many apps are running in the background. With Task Manager the setting is not 'sticky', that is it needs to be set every time Photoshop is started. There are more advanced process managers that do remember these settings though. In Task Manager simply right click on Photoshop.exe, go to Set Priority and try High or Realtime.

        G
        greenlillium
        Participant
        December 4, 2016

        I am having this same problem too, after upgrading to Photoshop 2017 in the last week.  It is totally slow and laggy even after disabling all of the animated features, etc.

        I have been angry at Adobe ever since they went to the monthly online system and disabled my old disks from working (they wont recognise the serial numbers and therefore won't allow them to open).  This is nothing but a money grab and I was fine with the old version.  Please stop upgrading it with extra useless features.

        L
        lloyd1981
        Inspiring
        December 5, 2016

        How old are your discs, i.e. versions, and what is your operating system?

        I installed Photoshop and Bridge CS6 in 2012 and they were never replaced so I never had to use the serial numbers after the first install. And they work well on mirror backups. Earlier versions also remained on the hard drive - as I move up through OS iterations, I don't delete software until it will not work.

        Example: I also had the PowerPC Mac versions of Photoshop, Illustrator, GoLive and InDesign installed. When I upgraded from 10.6.x to 10.7.x, Power PC programs no longer work. (I currently run Sierra 10.12.2 Beta 4.) Not an Adobe issue. I also use Acrobat Pro and Acrobat X Pro for quick fixes and they have been running since 2010 and 2013. Since I keep live, bootable partitions with older operating systems, I can reboot to 10.6.8 and use Illustrator, etc., without a problem. But because those versions are PowerPC versions, I cannot use them with later Mac OS. (If you are using Windows, have no idea what to suggest.)

        Unless you participated in the process, I know of no way Adobe could remotely modify your hard copy. Even under Creative Cloud, Lightroom 5, Photoshop CS6 and Acrobat X are recognized as older versions but not destroyed. If you are trying a re-install and you have a version that will work on your OS and you are the registered owner of the license(s), have you communicated with Adobe?

        Good luck.

        Edward at overend
        Edward at overend
        Participating Frequently
        December 1, 2016

        Having the same issue: Type tool very slow on windows 7.
        PC system info - Photoshop slow text problem (2017 update) - Pastebin.com

        Hope you guys find the problem soon.

        Kind regards.

        Edward

        L
        lloyd1981
        Inspiring
        November 30, 2016

        Illustrator problems. See post from Wardid. Also, PS is not alone.

        Re: Why illustrator cc 2015 went extremely slow after last upgrade?

        Once again, if you are on a Mac, I suggest you try the version of OnyX for your OS (MUST be the matching version) and follow the Maintenance and delete options except for valuable browser history and cookies. Rebuild all preferences. Clean caches, the hundreds of logs that are collected, etc.

        Check to make sure you are using the November release of Creative Cloud.

        M
        mateuszn47782296
        Participant
        November 30, 2016

        It is not even poor performance. In my case it is some kind of glitch ore something.

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