Participant

Answered

Photoshop CC 2018 crashes on launch

Forum|Forum|8 years ago
November 12, 2017
38 replies
60300 views

I have had to go back to Photoshop CC 2017 (and re-load all my plugins again!) since I cannot get Photoshop CC 2018 to even load. It immediately crashes. I have tried an uninstall and re-install (that did not help). I have also cleared all the usuall culprit PSP files in settings - to no avail. I can't believe I am the only one having this problem. btw - my machine is running a i7 chip with 32G of memory and a GTX 1080Ti graphics card.

This topic has been closed for replies.

Correct answer Miguelf

Have you tried the old solution to rename Photoshop.exe to OldPhotoshop.exe? It worked for me.

Show previous replies

E

EuroGypsy

Participant

Ok, I have just tried something else recommended in another post which worked. I have a have 3 Dell monitors hooked up to my Dell desktop, 2 are hooked directly into the video card via a splitter cable, the other one via a DisplayPort (not on the video card). All it took was disconnecting this Dell Monitor DisplayPort cable from the PC which of course shifts everything to the two remaining connected monitors. Photoshop then opened without a problem. Once open, I was able to reconnect the third monitor and work in Photoshop.

jr28146171

Participant

I am in a similar situation, 3 monitors, off 3 video cards, A Dell Optiplex 9050 (Intel i7 7700) with two ATI R5 430 cards and one Integrated Intel HD 630. If I disconnect DP cable to the Intel card, Photoshop CC 2018 works, else it crashes on startup. I have updated Photoshop, drivers, libraries, etc.

Adobe can you please fix this or reply to this forum with an answer other than pulling out a monitor cable?

E

EuroGypsy

Participant

Having the same problem here, Photoshop crashes during "Initializing menus" (I'm running three monitors using Windows 7 enterprise). Tried updating both display drivers as recommended in one of the posts, removed printers as recommended in another but I'm still having the same issue. Where are the options in the Adobe Creative Cloud dialog for reverting to Photoshop CC 2017? The drop down menu next to "Open" in the Photoshop APP only gives me a "View tutorials" or "Uninstall" option.

M

Marchwind1949

Inspiring

What's the best way to get a "real Adobe Support person on the phone?? It used to be fairly easy, but no longer!!

D

Dominik Skorynko

Participant

I had the same issue for a while now. I just recently contacted Adobe Support and they fixed my issue within 5 min. From what I have gathered while the support member was controlling my computer (Windows 10) they removed the drivers from my printer.

When asked what is the reason that, that would fix it the support rep. told me that it was the drivers from the printer that weren't letting Illustrator launch correctly, causing it to crash.

How to fix my way:

- Get into your devices that connected to the PC

- Locate the Printer

- Remove printer from device

antihippy

Known Participant

I tried contacting Adobe Support but after spending AGES with them they couldn't fix it. I'm a senior IT guy, I just can't let randoms have access to my PC for extended periods all the time.

On this work laptop I have a supported Nvidia GPU.

So. Does anyone have a clear set of instructions that will allow us to fix this issue?

I've not been able to use PS 2018, it crashes on "loading panels". I get an error message that says "The instuction at <hex> referenced memory at <hex>. The Memory could not be written. Click on OK to terminate the program."

I've rolled back to CC 2017 and thats great. One of the new features I love is being able to access my LR photos directly from PS in 2018 (plus the new subject select is cool). I'd like to be able to go back to that.

T

TEH-Hawkeye

Participating Frequently

Hi Antihippy:

Thank you for your well written comments. I am a retired computer system manager who built and maintained about 50 computers for 20 years using several operating systems over the years.

My problem with PS 2018 is exactly the same as you describe and PS 2017 works fine. I to reverted back to PS 2017 after several attempts to get get PS 2018 to work as it has a couple of new features that I would really would like to use. I purchased a new HP ZBook Labor Day 2017 with Intel's latest Xeon processor and an NVIDIA Quadro P4000 GPU. As you are aware, software developers have a difficult time trying to write programs to work with all sorts of hardware and operating system configurations. However, I find it difficult to accept their silence or their desire to access my system when PS 2017 works just fine.

Yes, give me some instructions and maybe tell me what/why PS 2018 is crashing while loading panels.

L

ltartisel

Participant

I am having the same issue. When I start my laptop (Win10 64bit, 16GB RAM, i7, 2GB graphics card) it fails to load and displays a crash form. And it doesn't load. It acts like it's starting but never succeeds.

BUT, Here's how I fixed it (well maybe worked around the problem is more accurate).

I also have a Kensington DisplayLink USB dock that has it has its own 8GB graphics processor where I have 2 additional monitors connected.

When I unplug the DisplayLink, Photoshop starts right up. I can then plug it back in, and all works well.

I would like to know why this happens and what can be done to fix it so I don't have to work around it, though.

UPDATE: I contacted customer support as another poster mentioned here. They had me update the drivers on the video card that was installed on my laptop (not my docking station. There were 2 cards, an Intel and Nvidia. It didn't work on the Nvidia, but once I updated the Intel it did. You can find the driver by going to the Device Manager in Windows, selecting Display Adapters, double clicking on the Driver tab at the top of the dialog box, then click the Update Driver.

Thank you adobe support. After a long 1.5 hour on hold, it was worth the wait to solve this problem.

Anonymous297

Participant

How did they fix the issue? Did they give you a report? My boss will not agree to give a remote access to my computer, it is not a solution for me

L

lemonproof

Participating Frequently

Your boss is a dick.Who do you work for?the CIA?Didn't ask for a report,no need to as the problem was solved.Would point out to your boss to uninstall CC2018 for a few weeks then phone Adobe and ask them if the issue has been resolved.

E

ElleGraska

Participant

I was using a Dell port replicator to cast my laptop screen to a monitor so I could work with my laptop shut. It crashed every time at the splash screen. After changing back to just the laptop screen, it booted just fine. Then I turned on my monitor and it kept working on both screens. I guess it doesn't like to boot to the monitor, but will work fine with it after launch.

W

wtdv

Participant

Using a port replicator for a laptop too (D6000 with 2 external monitors, and laptop closed after boot-up. [Gawd I hate this "dock", but I digress]). The talk of monitors got me to check the various combos. I just opened the laptop, but kept using the 2 external displays like normal, and Photoshop opened. With laptop closed, PS didn't open. I can close the laptop again once PS opens, and continue to use it without issue. (Granted, have not troubleshooted all file types and options, but completed the simple task I needed.)

E

ElleGraska

Participant

Well at least we have a workaround, right? This was driving me crazy before.

sigilanti

Participating Frequently

Here is a weird solution

After installing every version of photoshop known to man ..

I found that CC2015 and Camera Raw 9.1.1 worked!!!

About 5 hours of messing around and a broken keyboard this WORKED!!!

I have dual 1080Ti (not running in SLI) and I need them for work so i wasnt going to disable them or pull one out.

Hope this may help someone else

Cheers

M

MiguelfCorrect answer

Participant

Have you tried the old solution to rename Photoshop.exe to OldPhotoshop.exe? It worked for me.

sigilanti

Participating Frequently

Miguelf Jan 4, 2018 3:19 PM (in response to TwilightSky)

Have you tried the old solution to rename Photoshop.exe to OldPhotoshop.exe? It worked for me.

I will definitely give this a try.

But for now I have a stable solution that gets me by.

sigilanti

Participating Frequently

I am losing my bits at this as well.

I have installed CC and Photoshop 2018 and I think camera Raw was automatically installed.

Every time I launch PS now it just crashes my whole pc. Im done with it ! I have lost about 10 hours trying many different methods.

I have reinstalled and used CC cleaner tool and everything . New vid drivers. Nothing works and it gets worse.

pc specs

7980XE 18 core

128gb Ram

2 x 1080Ti cards < could dual cards be causing the issue ? Not running in SLI

Windows 10 Pro all latest updates

Kill meeeee

Glen

P

Paul Cope

Participant

I to was having the same problem with Photoshop cc 2018 crashing on start up. I did have duet display installed so I could work on two screens, I removed this and all is okay now.

Paul Cope.

E

essdeex

Participant

thank you Paul Cope. I have CS6 which kept crashing, slow to load files etc, So I installed the trial of PS CC - same thing. Your solution fixed CS6

T

TEH-Hawkeye

Participating Frequently

I have the same problem with Photoshop CC 2018 crashing at Initializing panels." I have a new 17" HP ZBook with the 3840 x 2160 DreamColor screen. I have Microsoft's most up-to-date Windows 10 Pro - 64bit. I have 32 GB RAM. I have the NVIDIA Quadro P4000 video card with 8 GB memory. And my CPU is the Xeon E3-1535v6 @ 3.10 GHz. It is fast for a laptop.

Photoshop CC 2017 works great, just does not have some new features I would like to be able to use.

I have installed and uninstalled and reinstalled Photoshop CC 2018 - Photoshop CC 2017 twice. I am now back to Photoshop CC 2017 so that I can get some work done.

Lightroom CC Classic works fine and while I have not used Bridge 2018, it loads.

What is Photoshop looking for that it can not find. I only have one video card, video on the motherboard was disabled in the BIOS by HP and I only have the screen that came with the laptop.

S

sdinweoinasd9384152

Inspiring

I'm not sure if the onboard graphics can actually be disabled on a laptop, because supposedly secondary graphics cards pass through the integrated graphics on Intel chipsets. Are you able to run Photoshop 2018 when opening it on the 2nd time after a crash? On my laptop, after the crash, opening Photoshop 2018 the 2nd time will automatically disable the advanced graphics settings, allowing it to run. Then I re-enable the advanced graphics and uncheck "OpenCL", as this is the cause of my problem. Then close and restart Photoshop for the change to take effect.

If you're able to to run Photoshop, try unchecking OpenCL. Also if you open "System Info" in Photoshop, you can look down the list and look for clgpu[0].CL. If you only have this, then your problem is different from what this thread is about. If you see clgpu[1].CL further down the list after clgpu[0].CL, (look to see if you have both 0 and 1), then this is probably the cause of your problem.

Adobe support isn't help out with this issue with laptops that have 2 graphics cards, so the only option is to disable OpenCL in the settings, since laptops cannot disable the integrated graphics. You lose a few filters.

T

TEH-Hawkeye

Participating Frequently

Thank you for your response. You are the first and only person to respond in a month of searching for help.

First, the HP ZBook is not like most laptops. It is a workstation in a small package. I have two graphic options in the

BIOS: Discrete Graphics or Hybrid Graphics. HP set it to Discrete when it was manufactured.

This is a copy of part of my System Information from Photoshop CC 2017 - can't load Photoshop CC 2018:

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=8192

glgpu[0].GLName="NVIDIA Quadro P4000"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="23.21.13.8795"

glgpu[0].GLRectTextureSize=32768

glgpu[0].GLRenderer="Quadro P4000/PCIe/SSE2"

glgpu[0].GLRendererID=7095

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvblwi.inf_amd64_b0e1ba5613f1478f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvblwi.inf_amd64_b0e1ba5613f1478f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvblwi.inf_amd64_b0e1ba5613f1478f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvblwi.inf_amd64_b0e1ba5613f1478f\nvldumdx.dll"

glgpu[0].GLDriverDate="20171009000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=8192

clgpu[0].CLName="Quadro P4000"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="387.95"

clgpu[0].CLBandwidth=1.59844e+11

clgpu[0].CLCompute=1712.14

Note: Photoshop correctly identifies that there is only one GPU - it does not see the "integrated GPU." There is no CLGPU[1].

Thank you again for taking the time to suggest a solution.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded