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Answered

Photoshop CC 2018 crashes on launch

Forum|Forum|8 years ago
November 12, 2017
38 replies
60273 views

I have had to go back to Photoshop CC 2017 (and re-load all my plugins again!) since I cannot get Photoshop CC 2018 to even load. It immediately crashes. I have tried an uninstall and re-install (that did not help). I have also cleared all the usuall culprit PSP files in settings - to no avail. I can't believe I am the only one having this problem. btw - my machine is running a i7 chip with 32G of memory and a GTX 1080Ti graphics card.

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Correct answer Miguelf

Have you tried the old solution to rename Photoshop.exe to OldPhotoshop.exe? It worked for me.

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zzymyn

Participant

I had this problem too, so I wrote myself a plugin to fix it. It may help you too: https://github.com/zzymyn/PSFix

Z

zafs365391

Participant

This actually works the best thanks, mate..............

S

sdinweoinasd9384152

Inspiring

I have a similar problem. Photoshop CC 2018 crashes on startup when OpenCL is checked.

I tried the laptop display or the external monitor only (one or the other), same result. Have latest drivers. This is a laptop with Windows 8.1, i7-4700HQ, Intel HD 4600 and Nvidia GTX 960M 2GB with automatic switching (I cannot simply disable one of them), 16 GB RAM. The laptop is only 2 years old from 2015. But The list of supported cards does not include both of the ones I have:

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

It doesn't seem logical to expect everyone to buy a completely new computer system every year to be able to use the newest version of Photoshop.

(looked again, and the oldest version of the mobile Geforce GTX series listed on the FAQ is the 965M, which is very similar to the 960M that I have. Both support OpenCL 1.2)

I have followed the troubleshooting guide. Nvidia Control Panel > Manage 3D settings > Global Settings > Preferred graphics processor > High Performance Nvidia. In Program Settings, I also set Photoshop.exe and sniffer.exe to High Performance Nvidia. Afterwards, in Photoshop preferences when I enable Graphics processors Settings and wait 1 minute it will now say "Nvidia GTX 960M". But will only work without OpenCL checked.

I tried using basic mode in the graphics settings but that did not help.

I guess disabling OpenCL isn't much of a problem as it seems to only accelerate a couple of filters that I might rarely use.

System info says:

OpenCL crashed on 11/28/2017 at 11:30:57 PM (Initializing OpenCL and OpenCL enabled features)

Display: 1

Display Bounds: top=0, left=0, bottom=1440, right=2560

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=2

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=2048

glgpu[0].GLName="NVIDIA GeForce GTX 960M"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="23.21.13.8831"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce GTX 960M/PCIe/SSE2"

glgpu[0].GLRendererID=5019

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"

glgpu[0].GLDriverDate="20171114000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2 "

clgpu[0].CLDeviceVersion="1.2 "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=1400

clgpu[0].CLName="Intel(R) HD Graphics 4600"

clgpu[0].CLVendor="Intel(R) Corporation"

clgpu[0].CLVendorID=32902

clgpu[0].CLDriverVersion="10.18.14.4578"

clgpu[0].CLBandwidth=2.46731e+10

clgpu[0].CLCompute=122.391

clgpu[1].CLPlatformVersion="1.2"

clgpu[1].CLDeviceVersion="1.2 CUDA"

clgpu[1].IsIntegratedCLGPU=0

clgpu[1].CLMemoryMB=2048

clgpu[1].CLName="GeForce GTX 960M"

clgpu[1].CLVendor="NVIDIA Corporation"

clgpu[1].CLVendorID=4318

clgpu[1].CLDriverVersion="388.31"

clgpu[1].CLBandwidth=6.88607e+10

clgpu[1].CLCompute=408.349

CyberSpyder Mark. Serv.

Participant

Same problem here.
Windows 10, eight core processor, 16 GB memory, dual monitor from add-on card (not using integrated card)

Crashing on "installing panels." It was crashing on "loading panels". I launched Creative Cloud and it wouldn't show any information, so I did a repair installation on it and then apps showed up. I uninstalled PS CC 2018 and then re-installed to get it to change it's crash from "loading" to "installing."

PS CC 2018 worked OK on my dual monitor installation until Windows 10 Fall Creator Pack update. I feel the issue is with something that MS did with the update.

Fortunately, I don't load a lot of extras into PS, so I guess I'll install PS CC 2017 along side and use it until someone figures out what is going on. A single monitor use of of PS is not possible for me as I must have my other monitor on and running for business purposes.

davescm

Community Expert

Just for clarity - in case anyone else reads the thread, multiple monitors are not an issue (I use three here). Multiple GPUs do cause problems. If you want to run multi monitors with Photoshop, the advised way is to get a card with multiple outputs.

Dave

Abelabelabelabel

Participant

So,

I have a "fix".

I am running this on a Dell Optiplex 7040 that has 3 Monitor Inputs. 2 are on an integrated video card, and one is on a second Videocard.

First, I downgraded back to Photoshop CC 17 as 2018 was simply crashing on launch.
Then, unplugging monitors in the integrated videocard, and then loading PS with only one monitor seem to make it work and load correctly. So far it is the only way I am able to run it so that files can be opened. The Preferences section does not load any video/graphics info that is editable, I am so far not able to make a change there, and instead just quickly unplug my two extra monitors before getting to work.

I have work to do, so this inconvenience will have to work for now.

If I leave all 3 monitors plugged in Photoshop does not load correctly. It "starts" but I am not able to open or edit any files.

davescm

Community Expert

TwilightSky

Try running the CC cleaner tool between uninstalling and re-installing Use the Creative Cloud Cleaner Tool to solve installation problems

Abelabelabelabel

Running multiple GPUs is known to cause issues with Photoshop. It will run multiple monitors without issue from one GPU. See section 7 of the link below.
Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Dave

T

TwilightSkyAuthor

Participant

Dave:

Thanks for the idea. SInce I never could launch PS CC 2018 after the initial "updage" a month ofr so back, I have had to go back to PS CC 2017 (and spend hours re-loading all my numerous plugins!). I would try your idea but it sounds like I can't just uninstall PS CC 2018 without killing PS CC 2017 in the process, right?! PS CC 2017 is running fine, and I would hate to loose another half-day plus reloading PS CC 2017 (and sub-tending plugins) if this didn't work. I just recently got an update feed for a new PS CC 2018 which I was hoping would slove the problem - but after the update - PS CC 2018 still immediatly crashes on launch...

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dawnw73201797

Participant

I am having the same issue. Crashes after I open images in camera raw.

OS is up to date and system requirements.

M

MelissaLA88

Participating Frequently

Hm. How very peculiar. Are all of you on Windows machines? Any updates for Photoshop within Creative Cloud showing up?

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dawnw73201797

Participant

Yes on Windows

Bani Verma

Legend

Moving to Photoshop General Discussion

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sandra999

Participant

Hi. I'm also having problems with photoshop cc18. It keeps crashing my whole computer. I'm using the cloud. Any advice?

L

lemonproof

Participating Frequently

Take it to your nearest computer repair guy,a new install of OS and CC2018 required.Any program that crashes a poota means you have serious issues.Deep down I think Adobe know they have an issue with CC2018 so expect a patch soon.Good luck.(by the way Adobe half fixed mine,still won't open off the flash so pinned to task bar from windows explorer,starts ok from there.)