Photoshop CC2018

Forum|Forum|2 years ago
November 13, 2023
2 replies
809 views

Hi all. The last week I've noticed I don't have access to Photoshop CC2018. Even though I'm signed in it's saying I don't have a licence. Any ideas to solve the problem??

This topic has been closed for replies.

kglad

Community Expert

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesigntools.com*.

~~3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links~~**.

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* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
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** this support is currently not available. ie, there's a significant gap (between 2019 and last year) in the available previous versions.

opposition to this decision (to limit available previous versions) has been conveyed to adobe officials who are therefore aware of the problems caused by this policy. however, unless/until changes are made, nothing can be done to legally access these files.

P

Paul25501469zi6lAuthor

Participating Frequently

I keep getting this. Worked fine before last week.

kglad

Community Expert

@Paul25501469zi6l

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

jane-e

Community Expert

@Paul25501469zi6l

Photoshop has been subscription only since 2013. Do you have a Creative Cloud plan that includes Photoshop?

Jane

P

Paul25501469zi6lAuthor

Participating Frequently

Yeah I do have a subscription but it doesn't seem to register when I log in on CC. My MacBook Pro is 2011 but has been fine until this last week. 2018 Photoshop was all it can handle but it worked fine until recently.

jane-e

Community Expert

@Paul25501469zi6l

Can you tell us the exact message? If it reverted to trial instead of saying you don't have a license, I would have sent you to this page:
https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

There are four steps. Click the disclosure button on the left to expand each step. Let us know if this works.

Your paid subscription should have no issues with running the 2018 version that is already installed on your computer.

Jane

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