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carmend11132531
carmend11132531
Inspiring
November 9, 2019
Answered

Photoshop cc2020 no libraries, no home screen

  • November 9, 2019
  • 3 replies
  • 2558 views

After upgrading to CC2020, the library panel seems to be corrupt (panel shows blank, and it displays:  %DL_Libraries_panel_name

Also, I do not get the home page. I can only open new documents if I have the preference set to "legacy new document interface"

Is this a bug or is there any way to fix this?

Thanks!

 

    This topic has been closed for replies.
    Correct answer Mariia Novikova

    Hi,

    Please, find a solution in this post:
    https://community.adobe.com/t5/Get-Started/CC-Library-is-a-white-black-panel/m-p/10662667#M435290

    I am sending you a direct message. If you could reply before performing the steps in the post, it would be very helpful dor us to investigate and fix this. 

    Thank you,
    Mariia

    3 replies

    Mariia Novikova
    Adobe Employee
    Mariia NovikovaCorrect answer
    Adobe Employee
    November 15, 2019

    Hi,

    Please, find a solution in this post:
    https://community.adobe.com/t5/Get-Started/CC-Library-is-a-white-black-panel/m-p/10662667#M435290

    I am sending you a direct message. If you could reply before performing the steps in the post, it would be very helpful dor us to investigate and fix this. 

    Thank you,
    Mariia

    carmend11132531
    carmend11132531Author
    Inspiring
    November 17, 2019

    Please note that after following the instructions in the link you provided, I also used the Adobe cleaner tool to delete Photoshop, and then reinstalled PS 2020.

    fyman1
    Adobe Employee
    fyman1
    Adobe Employee
    November 20, 2019

    Hi,

     

    Were you able to get your Home Screen back as well? Please let me know and I can help you get the HS if you have not already done so.

     

    Thank you,

    Ari

    Semaphoric
    Community Expert
    SemaphoricCommunity Expert
    Community Expert
    November 9, 2019

    This is just like described in this post. What operating system?

    M
    MelissaLA88
    Participating Frequently
    November 9, 2019

    No problems here. What operating system are you running? Have you tried resetting your preferences? If that doesn't do it, have you tried a clean install of PS (uninstall using the CC Cleaner tool)? 

    carmend11132531
    carmend11132531Author
    Inspiring
    November 10, 2019

    I could not reset the preferences, the Alt-Ctrl-Shift + Start Photoshop does not work. I cannot save either.... so I have a very faulty installation.

    I run windows 10 pro 64x (up-to-date)

    I have uninstalled/reinstalled and no luck... same issues remain....

    Reinstalled previous version... also buggy, the home screen does not show.... agh.....

    I have checked some of the other adobe cloud applications and now everything seems buggy.... issues with the home screen.... I'm glad that I didn't update AI and AE (on purpose) because they are the tools I work with daily....

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