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Stereorix
Inspiring
January 5, 2025
Question

Photoshop closes itself when trying to open any image

  • January 5, 2025
  • 5 replies
  • 363 views

Hi. I have installed 3 versions of the Photoshop: 2024 with AI, 2023 and 2022. I can open any of them but I can't open any file/image. There is everything ok with the compatibility. I can't open any PSD file because nothing happen. After opening the program without choosing anything I can click on the new project, A4 for example and then the program closes itself. When I drag an image from a folder to the program with the program open, the program closes. I have this problem from yesterday.

5 replies

Peru Bob
Community Expert
Community Expert
January 5, 2025

To restore preferences quickly using a keyboard shortcut:

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.
Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

from here:

https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

Stereorix
StereorixAuthor
Inspiring
January 5, 2025

I understand. So, how to repair this?

D Fosse
Community Expert
Community Expert
January 5, 2025
quote

 I have this problem from yesterday.


By @Stereorix

 

If nothing else changed, my guess is corrupt preferences from an irregular shutdown.

 

Preferences are rewritten on every application exit and can be corrupted in a bad shutdown sequence. The preferences contain the entire app configuration, not just your own user settings. Corrupt preferences can cause odd and inexplicable behavior.

Stereorix
StereorixAuthor
Inspiring
January 5, 2025

Hi, it's not only PSD files, itis every file JPG or PNG.

 

Corrupted PSD File:

It happens also with PNG and JPG files and also when I am trying to create a new project.

 

Outdated Photoshop Version:

It happens with all three versions of the Photoshop I have.


Insufficient System Resources:

Not in my case.

 

Third-Party Plugin Conflict:

I dont have any additional plugins.

January 5, 2025

Hey @Stereorix 

I am sorry that you are having this problem.
Consider reading this article for reasons that your PSD is not opening.
5 Common Problems w Opening a PSD file 

Cheers

O.Nate