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Judith21926053xpp9
Inspiring
January 10, 2023
Answered

Photoshop closes unexpectedly - macOS

  • January 10, 2023
  • 4 replies
  • 4165 views

Mac Os Ventura 13.0.1 se cierra incesperadmante al poco tiempo de abrir Photoshop 2023.

El problema lo he tenido con versiones anteriores tanto de mi sistema operativo como en versiones anteriores de Photoshop.

Este problema sólo lo tengo con Photoshop, puedo abrir cualquier otra aplicación sin problema.

 

Mac Os Ventura 13.0.1 closes unexpectedly shortly after opening Photoshop 2023.

The problem I have had with previous versions of both my operating system and previous versions of Photoshop.

I only have this problem with Photoshop, I can open any other application without problem.

This topic has been closed for replies.
Correct answer TheDigitalDog

Try resetting your Photoshop preferences. Press and hold  Option+Command+Shift (macOS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.


Try logging into another user account (you may need to make one), still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 
You might want to try running a free utility like Onyx: still crashing? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

4 replies

J
Judith21926053xpp9Author
Inspiring
January 11, 2023

I reset the Photoshop preferences, and now Photoshop works perfect.

Thanks for the advice, 🙂

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    January 10, 2023

    Two things if the reset recommended by @TheDigitalDog does not work

    1. Make sure Photoshop is listed and activated under Apple System Prefs/Security and Privacy/Full Disk Access.

    2. How much Scratch Disk space do you have available?

    J
    J453
    Legend
    January 10, 2023

    @Judith21926053xpp9 I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

    TheDigitalDog
    TheDigitalDogCorrect answer
    Inspiring
    January 10, 2023

    Try resetting your Photoshop preferences. Press and hold  Option+Command+Shift (macOS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.


    Try logging into another user account (you may need to make one), still crashing? 
    Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 
    You might want to try running a free utility like Onyx: still crashing? 
    https://www.titanium-software.fr/en/onyx.html
    Also view:
    https://www.macworld.com/article/352902/onyx-review-macos.html
    https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
    From Adobe:
    https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
      C
      caro154A
      Participant
      June 26, 2023

      How to do this on iPad 

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      June 26, 2023

      @caro154A your query is unrelated to the original post. Please start a new thread.

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