Photoshop cloud projects not syncing, shared file

Forum|Forum|1 year ago
August 31, 2025
4 replies
329 views

Hi,

I am having issues with the cloud not syncing on photohop on ipad, I have tried logging out on both ipad and windows desktop photoshop, creative clouds, and reinstalling but have had no luck trying to fix it. Is it affecting the syncing of shared files too? Because I'm working on a shared file with a friend and their latest changes isn't syncing to my file. Not really sure what to do here, tried finding an adobe support email wihout luck so I thought to try the community. Thanks so much!

S

shaza_7962

Participant

I have the same problem, I do not see my files on all devices, even so I do not share my files. Also, I could not get help form Adobe support.

Anshul_Saini

Community Manager

Hi @shaza_7962,

Thanks for reaching out. I checked that you’re using Photoshop and Creative Cloud through an Adobe account provided by your university/college. I’d recommend contacting your organization’s Adobe/IT administrator for this issue.

Since your Adobe apps and account are managed within an Enterprise/Education environment, your administrator can open a support case with Adobe Customer Care on your behalf and, if necessary, arrange an Expert Session with Adobe to investigate the account and cloud-sync behavior directly.

Adobe’s Enterprise support options are available here:

https://adobe.ly/4xPZNCg

Expert Sessions:

https://adobe.ly/4xU68Nd

When contacting your administrator, specifically mention that cloud files are not appearing consistently across your devices so that they can raise the case as a Creative Cloud/Photoshop cloud-sync issue.

Best,
Anshul Saini

P

Philip29983625m48nAuthor

Participant

Using iPad OS 18,5 and latest update of photoshop on ipad (6.5). Haven't had syncing issues with the share file before, and it just happens to show issue with my cloud syncing too right now, so I wonder if the two things are related or just concidence.

Anshul_Saini

Community Manager

Hi @Philip29983625m48n,

Sorry for the delayed response. From your screenshot, it looks like Photoshop on iPad is showing a “Something is preventing syncing” error with Cloud Documents. This could definitely affect shared files as well, since shared projects also rely on Cloud sync to stay updated across devices.

A few things to check:
1. Verify you have a stable Wi-Fi connection (sometimes switching to another network or hotspot helps).
2. Sign out of both Photoshop and the Creative Cloud app on your iPad, then restart the device. Sign back in and leave the Creative Cloud app running in the background to allow sync to complete.
3. Ask your friend to confirm whether their edits are visible in their own version of the shared file. If they are, the issue is on your sync side. If possible, have them re-share a new document with you after making a small edit to check that it is not a particular file.

Also, please try the steps in this HelpX article and let us know how it goes.

Thanks,
Anshul Saini

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