Skip to main content
R
rcaballero
Participant
July 15, 2020
Question

photoshop consistant crashing cc 2021

  • July 15, 2020
  • 6 replies
  • 2235 views

I use photoshop daily, and ever since the 2021 updates it has crashed consistantly for seemingly no reason. I've sent atleast 5 crash reports to adobe. this is inferiating.

    This topic has been closed for replies.

    6 replies

    D
    defaultsqygx8d4ax3p
    Participant
    April 7, 2021

    I've got the same problem. Just installed Lightroom and Photoshop updates. Photoshop is version 22.3.0.49. I have 1.8TB of free space and 64GB of RAM. I haven't touched preferences as I can't get to them. I can open Lightroon with no problem but when I transfer a photo to Photoshop and hit the crop icon the mouse icon turns to the crop image and that's the end of it. I can't crop or do anything else. I can move the mouse but it still stays as "crop". Can't even X out of the program, it remains completely stuck and the only way to get out is to restart the computer. Everything ran fine until this POS update so I'm sure it has something to do with it. I'm so frustrated I'm ready to completely 86 anything to do with Adobe.

    V
    virginiat82728673
    Participant
    April 7, 2021

    Same! Mine bogs down if I want to do anything. I want to go back to the old version but don't know how to.

    B
    benjamint83656348
    Inspiring
    March 21, 2021

    Since the latest update, I have nothing but problems with crashing,??????How can I do editing,   Photoshop is EXTREMELY  difficult to contact and appears NOT to be concerned,

     

    I will have to consider renewing my Subcription

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    March 21, 2021

    As mentioned previously in this thread to others!

    Which version of Photoshop and OS?

    How much RAM and spare disk capacity do you have?

    Have you tried resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences?

    B
    benjamint83656348
    Inspiring
    March 22, 2021

    Hi Dereck, I have at this precise moment 25GB, and the latest 13.2 version, I have found a problem that causes the crash,  THE latest ACR version, if I revert to 12.4 all is OK, 

     

    After using this one, of cause many new features are not there,  I have constantly changed Photoshop Preferences, with all the recommendations offered by other users,

    I hope that Adobe will correct the problem soon   regards Ben 

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    March 2, 2021

    To run the latest version of Photoshop you need at least 16GM of RAM and more would be better, plus plenty of disk space.

    Resetting Photoshop back to the factory settings can also overcome application corruption. This can be done under the General tab in Photoshop preferences.

    N
    Nope3000
    Participant
    March 2, 2021

    I appreciate the reply, but those can't possibly be the causes of my issues. I'm running 64gb of RAM and have two scratch disks assigned. I've also uninstalled and reinstalled PS multiple times to attempt to fix the issues.

     

    22.1 & 22.2 are just bug-riddled, terrible updates.

      N
      Nope3000
      Participant
      March 2, 2021

      It's the same for me, in fact, ever since v22.1 Photoshop has become one of the most unstable, infuriating apps I have to use daily. Constant inexplicable freezes, genuinely terrible file-handling, features being disabled for no reason, the works.

       

      Worse yet, the v22.2 update wiped out all of my user prefs and presets. Nothing critical for me, thankfully, but that's just completely unacceptable.

       

      Running MacOS 11.2.2 (20D80) on a 2017 iMac. So far the best solution I've found is to just revert to v22.0.1, the last actually stable, functional release. This sucks as well, because I've actually found a few of the new neural filters to be very useful, and they debuted in the buggy, crappy update.

        harrietjones1991
        harrietjones1991
        Participant
        November 8, 2020

        I have the same issue, did you manage to fix the issue?? I open photoshop, and within a few clicks it will close and create a crash report. 

          Derek Cross
          Community Expert
          Derek CrossCommunity Expert
          Community Expert
          November 8, 2020

          Which version of Photoshop and OS?
          How much RAM and spare disk capacity do you have?
          Have you tried resetting your Photoshop preferences, which you can do under the General tab in photoshop preferences?

          harrietjones1991
          harrietjones1991
          Participant
          November 9, 2020

          Hello, thank you so much for responding - I am using mac OS Catalina V.10.15.7 and I was using Photoshop CC 2021.

          After finding advice on different forums and blogs I tried firstly by editing preferences in PS inc. the available RAM, graphics processor settings and caching... I then completely uninstalled CC from my computer and re installed it - nothing worked.

          I have been at a loss and decided to go back to photoshop 2020, once this was installed I opened the file I was having trouble with and it works fine.. so I think I will wait a little while until I upgrade!

          Thanks so much for your response!

            JJMack
            Community Expert
            JJMackCommunity Expert
            Community Expert
            July 15, 2020

            If you have reset you preferences and tools and PS keeps crashing use a prior version like 21.1.3. Perhaps Adobe will fix 21.2 so PS will be more stable on your machine.

            JJMack
            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices