Skip to main content
cameramom60
cameramom60
Participant
March 17, 2024
Question

Photoshop crash because of Iceland image

  • March 17, 2024
  • 5 replies
  • 367 views

Photoshop is constantly crashing upon opening, because of that stupid Iceland photo. You can't even change preferences because it crashes instantly because that image causes the crash. WHY does Adobe MAKE us see that damn image!?!?!?!
I've isolated the issue to versions 25.4 or 25.5. The only way I've been able to get photoshop to open is to revert back to 25.3. There is definitely a bug in these last two updates and it needs to be fixed. This is ridiculous!!!

    This topic has been closed for replies.

    5 replies

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    March 29, 2024

    @Trevor.Dennis I'd imagine the OP is referring to this

    https://community.adobe.com/t5/photoshop-ecosystem-bugs/tired-of-ai-taking-over-photoshop/idi-p/14520549

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      March 29, 2024

      Good catch, @Ged_Traynor ! 

       

      @cameramom60 , please add your vote to the bug report if it describes the same issue that plagues you. 

      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      March 29, 2024

      I use Photoshop daily and I can't see an Iceland image. Can you post a screenshot to demonstrate the issue.

      Dave

        Trevor.Dennis
        Community Expert
        Trevor.DennisCommunity Expert
        Community Expert
        March 29, 2024

        Yep, like the other responder says, what are you talking about? 

        Can you show us this Iceland image? 

        What is the context?  

         

          c.pfaffenbichler
          Community Expert
          c.pfaffenbichlerCommunity Expert
          Community Expert
          March 29, 2024

          If you are referring to an image that had been backed up before a crash you can manually remove it from the AutoRecover-folder. 

           

          Edit: On Mac that would be ~/Library/Application Support/Adobe/Adobe Photoshop 2024/AutoRecover, you 

          c.pfaffenbichler
          Community Expert
          c.pfaffenbichlerCommunity Expert
          Community Expert
          March 29, 2024

          Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”) and post a meaningful description of the problem. I don’t know what »Iceland image« you are talking about for example. 
          https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td-p/11601738?page=1

           

          What have you done for all-purpose trouble-shooting so far?
          Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
          https://helpx.adobe.com/photoshop/using/preferences.html
          https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
          https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices