Highlighted

Community How-To Guide - Tips & Best Practices

Adobe Employee ,
Nov 17, 2020

Copy link to clipboard

Copied

This guide will help you navigate the Community if you're unsure of where to start and maximize its potential. Be sure to check it out!

 

1. Before you post

Navigate through the relevant community (.e.g Photoshop) or use the built-in search at the top of the screen to check if your question/issue has already received an answer from a different user. This will also help to prevent duplicate posts.
Make sure to check the Resources pod on the right-hand side, as this will contain resources that may help solve your issue.

Photoshop_on_Adobe_Support_Community.png

 

2. Posting a new thread

Choose the best location for your discussion
Please post on the board that's most closely related to your concern, even though posting on the first board you see may be tempting. This is your best chance to get a quick and correct answer from product experts.

You can se
lect "Alphabetical" from the Sort drop-down list on the left to display the list in alphabetical order and also select a filter to narrow your options.

Adobe_Support_Community.png

  

Click on Post to Community on the upper right-hand side.

hjkj.png

 

Supply pertinent information for more timely and effective answers
The more information you supply about your issue, the better equipped other community members will be to answer. If you're unsure on how to do this, you can copy and paste this template:

 

*************

Explanation of the issue including what you were doing when the problem occurred, what you were trying to achieve, and any other information you may think is useful.

  • Adobe product and version number 
  • Operating system and version number 
  • Error message(s) (if applicable)
  • Computer hardware, such as CPU; GPU; the amount of RAM; etc. 
  • Screenshots of the problem (if applicable)

*************

 

Select Topics

Utilize the Topic selection available with posting to help fellow users and experts find your post more easily. 

333.png

 

Add screenshots, images, and attachments

As a best practice, please add images (jpeg, png, etc.) via the Insert Photos tool
11.png

Upload your image by clicking on Choose Files, select the formatting and the size, and select Done22.png

 

 

To add any documents, pdfs, and similar you can use the attachment tool situated at the bottom of the post/reply box.

23.png

3.  After posting

Replies in order

Use the blue Reply button to make sure all conversations are in chronological order

4.png

If you want to comment under a particular reply, you can use the Reply button next to the relevant response

54.png


Marking answers as correct

If you received a solution to your question/issue that resolved your problem/doubts, please mark it as correct. This will highlight the answer within the post and in the community and will help fellow community members if they experience the same issue as you, or have the same question.
Know that multiple answers can be marked as correct, so feel free to do so if you found more than one answer to be helpful.

123.png

 

That's it! Hope you found this guide helpful, and be sure to check out our additional resources below.


Other useful information

TOPICS
Community Information

Views

291

Likes

Translate

Translate

Report

Report
This conversation has been locked.

Community How-To Guide - Tips & Best Practices

Adobe Employee ,
Nov 17, 2020

Copy link to clipboard

Copied

This guide will help you navigate the Community if you're unsure of where to start and maximize its potential. Be sure to check it out!

 

1. Before you post

Navigate through the relevant community (.e.g Photoshop) or use the built-in search at the top of the screen to check if your question/issue has already received an answer from a different user. This will also help to prevent duplicate posts.
Make sure to check the Resources pod on the right-hand side, as this will contain resources that may help solve your issue.

Photoshop_on_Adobe_Support_Community.png

 

2. Posting a new thread

Choose the best location for your discussion
Please post on the board that's most closely related to your concern, even though posting on the first board you see may be tempting. This is your best chance to get a quick and correct answer from product experts.

You can se
lect "Alphabetical" from the Sort drop-down list on the left to display the list in alphabetical order and also select a filter to narrow your options.

Adobe_Support_Community.png

  

Click on Post to Community on the upper right-hand side.

hjkj.png

 

Supply pertinent information for more timely and effective answers
The more information you supply about your issue, the better equipped other community members will be to answer. If you're unsure on how to do this, you can copy and paste this template:

 

*************

Explanation of the issue including what you were doing when the problem occurred, what you were trying to achieve, and any other information you may think is useful.

  • Adobe product and version number 
  • Operating system and version number 
  • Error message(s) (if applicable)
  • Computer hardware, such as CPU; GPU; the amount of RAM; etc. 
  • Screenshots of the problem (if applicable)

*************

 

Select Topics

Utilize the Topic selection available with posting to help fellow users and experts find your post more easily. 

333.png

 

Add screenshots, images, and attachments

As a best practice, please add images (jpeg, png, etc.) via the Insert Photos tool
11.png

Upload your image by clicking on Choose Files, select the formatting and the size, and select Done22.png

 

 

To add any documents, pdfs, and similar you can use the attachment tool situated at the bottom of the post/reply box.

23.png

3.  After posting

Replies in order

Use the blue Reply button to make sure all conversations are in chronological order

4.png

If you want to comment under a particular reply, you can use the Reply button next to the relevant response

54.png


Marking answers as correct

If you received a solution to your question/issue that resolved your problem/doubts, please mark it as correct. This will highlight the answer within the post and in the community and will help fellow community members if they experience the same issue as you, or have the same question.
Know that multiple answers can be marked as correct, so feel free to do so if you found more than one answer to be helpful.

123.png

 

That's it! Hope you found this guide helpful, and be sure to check out our additional resources below.


Other useful information

TOPICS
Community Information

Views

292

Likes

Translate

Translate

Report

Report
Nov 17, 2020 5