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A
annie_421
Participant
October 20, 2025
Question

Photoshop crash with Topaz Photo and Gigapixel

  • October 20, 2025
  • 2 replies
  • 199 views

Photoshop 26.11.0, Topaz Photo 1.01, Topaz Gigapixel 1.02, Windows 10. 

 

Either Topaz filter invoked through File Automate on an image which has been cropped or rotated in Photoshop with the Delete cropped pixels option turned off crashes Photoshop on return from the filter. 

 

I strongly suspect this is a Topaz bug. Topaz say it is a Photoshop bug. 

 

Maybe someone can confirm either way.

2 replies

A
annie_421Author
Participant
October 28, 2025

26.11.1 and 27.0.0 crash just the same.

Trevor.Dennis
Community Expert
Trevor.DennisCommunity Expert
Community Expert
October 29, 2025

@annie_421  the Topaz models were added directly to Photoshop in today's major update.  

I think only in the beta version though.

A
annie_421Author
Participant
October 29, 2025

Thanks for the info, but, why would I want to burn expensive credits on models I can run locally faster and free?

A
annie_421Author
Participant
October 21, 2025

A 100% repeatable Photoshop crash under specific circumstances is certainly a bug so why was this post immediately moved into general discussions where anyone responsible for looking at bugs won't see it?

Trevor.Dennis
Community Expert
Trevor.DennisCommunity Expert
Community Expert
October 22, 2025
quote

A 100% repeatable Photoshop crash under specific circumstances is certainly a bug so why was this post immediately moved into general discussions where anyone responsible for looking at bugs won't see it?


By @annie_421

 

Hi Annie.  I don't think we have had a lot of threads about issues with the Topaz Ai plugins, and I have been using Photo Ai (V3.6.2) trouble free for a good while with Windows 11.   I just tested the conditions you mentioned, and it worked OK.  If anyone reads this and has Photo Ai or Gigapixel, and is using Windows 10, it would be appreciated if they could test with the conditions Annie mentioned.

 

Incidentally, I held off renewing Photo Ai updates after the first year, because it was quite a lot of money, and I was not seeing any major differences.  I am glad that I did that now, because Photoshop is catching up with the Topaz Ai, and we will have those functions natively.  I'm talking about de-noise and upscaling.

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