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Wolfram98A2
Participant
May 8, 2023
Question

Photoshop crashes by camera raw

  • May 8, 2023
  • 7 replies
  • 1410 views

The filter had worked successfully for almost 2 years; however, using the camera filter now (same Dell XPS windows 11 machine, i7 32GB ram) in the filter menu photoshop freezes and can only be quit using brute force by the windows task manager .

Tried everything from turning graphics card support on/off, clearing preferences, installing PS again...

Today, after updating to PS ver.24.4.1 , when I tried the filter again. I got a message (instead of a sudden crash) that the GPU support isn't activated; but when I did so in the preferences menu, it would freeze/ crash again.

    This topic has been closed for replies.

    7 replies

    A
    alejandros13453968
    Participant
    January 26, 2024

    This worked to me too.

    A
    Anonymous
    December 20, 2023

    You solved my problem!! took me a lot to find this. Thanks man! people please vote his answer up!!

    W
    Wolfram98A2Author
    Participant
    May 10, 2023

    Sorry, it may be a stupid question, but when I press the CTRL key, on my computer nothing happens, no menu to choose from, neither within , or with PS closed, and the registry editor showed me there is no ...>AppData.... entry; nothing found. Just don't know how to get to that Camera Raw delete.. yes/no choice  

      D
      dteplitz
      Participant
      May 10, 2023

      I've had a similar problem ever since Camera Raw 15.3 was issued. Using Camera Raw as a filter cause my windows 11 to crash and I couldn't import a dng to camera raw either. I deleted and reloaded photoshop to no avail. Finally, I downloaded thr prior version of camera raw (14.5) and it solved the problem.

        TheDigitalDog
        TheDigitalDog
        Inspiring
        May 9, 2023

        You can do this manually too:

        Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
          W
          Wolfram98A2Author
          Participant
          May 9, 2023

          Sorry, but I can't find that : when I choose (German language, but should be similar) >preferences> camera raw, I don't see that "delete..." prompt. there is no such dialog, just options to choose between GPU, file handling, etc. 

            TheDigitalDog
            TheDigitalDog
            Inspiring
            May 8, 2023

            Try resetting the Camera Raw preferences:
            Hold down the Command key and select Photoshop > Preferences > Camera Raw (macOS*) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
            Click Yes in the dialog that asks "Delete the Camera Raw Preferences?"
            See also:
            https://helpx.adobe.com/camera-raw/using/camera-raw-settings.html
            *On Ventura, it is now called "Settings". 

             

            Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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