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gabor_3188
Dec 11, 2025 1:52 PM UTC
Answered

Photoshop crashes on enterprise VPN or company Wi-FI

Hi Everyone,

 

At our company we experience the following issue: when a windows user would like to use Adobe Photoshop on VPN or on company Wi-Fi (behing proxies), after 30-60 seconds the app crashes. (Error report has been attached.)

 

I experienced the issue on my device with the version 26.11 or 27.1.0 (Adobe Photoshop), but when I installed an older one (25.1) everything was fine. If I disconnect (with 26.11 / 27.1.0) from VPN or company Wi-Fi and I am using my personal hotspot / home Wi-Fi, Photoshop is working fine.

 

(We had the same issue with InDesign, but after I have updated from 20.51 to 21.0.2, InDesign is working on VPN/company Wi-Fi. I suspect that the InDesing issue was due to this bug: 'InDesign freezes when connected with the Enterprise VPN.' https://indesign.uservoice.com/forums/601180/suggestions/50450502 which was fixed in the 21.0. version.)

 

At the company we use Cisco Secure Connection VPN and Windows Security app. Unfortunately we aren't allowed to disable/modify antivirus / firewall settings.  MAC users aren't affected.

 

My system ( but my colleagues experience it with other DEll or Lenovo machines):

Device : Dell Precision 3581

GPU : NVIDIA RTX 500 (drivers are updated)

OS : Windows 11 Pro 64 bits

Adobe Photoshop Version: 27.1.0

Creative Cloud : 6.8.0.821

 

Could you please help in this?

Chris 486
Chris 486Correct answer
Community Expert
Sep 23, 2026 4:49 PM UTC

@gabor_3188,

 

You will want your IT to investigate and do at minimum a packet test to understand if a block may be happening on your network. Your comments do make a strong case but it’s not definitive and using “seems like” is just that. it seems like. Mac’s and PC’s being on the same network does not inherently mean they follow the same rules. They could be in different security groups, have different security software settings, a miss-assigned firewall rule, etc. behind the scenes that is causing the issue on one and not the other. You’ll need to investigate with a windows endpoint and see where the connection is getting blocked for photoshop and adobe in general. 

 

If your IT team can show that photoshop can reach out to your WAN and get a reply from the specific adobe server it’s trying to communicate with, you can then open a very clear ticket with adobe and they can fix. Likewise, there may be a specific issue that was overlooked on your network security that will resolve the issue. Until you can get more detailed network info, this will all just be guess work.

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5 replies

Community Manager
AlekeCommunity Manager
Community Manager
Dec 11, 2025 4:01 PM UTC

Hi @gabor_3188, welcome to the community!
Sometimes firewalls or VPNs can block Adobe services, so you might need to whitelist URLs like .adobe.com and .firefly.adobe.com.
You can find more details here: https://adobe.ly/4rPpcKz
Thanks a lot!
Alek

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gabor_3188Author
Dec 11, 2025 4:10 PM UTC

Hi @Aleke ,

 

I understand you, but if the issue is in our network / proxy settings, it would cause problems for MAC users also (they use the same network), but they definitely not experience it. I think it would be great to check whether Photoshop has the same bug as InDesgin had, or hasn't.

 

Thanks,

Gabor

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Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
Dec 17, 2025 3:53 PM UTC

Hey, @gabor_3188. Thanks for bringing this up. This does not point to a specific bug. 

 

I've checked your account, and it appears to be associated with an enterprise. If the issue is widespread among other Windows users, troubleshooting and further diagnosis of the reported behavior must be carried out by the centralized IT or via an enterprise support ticket raised by the subscription Administrator. 

 

The first step must begin with the network endpoints, as shared by @Aleke above. If that does not resolve the issue, crash reports can be generated and submitted to us. Follow the steps here: https://adobe.ly/3Y0h6RP;

 

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

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