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default1cp16b459xr7
Participating Frequently
August 2, 2023
Answered

Photoshop crashes on launch - disable plug-ins

  • August 2, 2023
  • 2 replies
  • 893 views

I'm running Photoshop 24.7.0 on a MacOS 13.5 on a PowerBook Pro M1 Max

 

When I launch Photoshop I immediately get a "Adobe Photoshop 2023 quit unexpectedly." error message.

If I hold down the shift key when launching, to disable plug-ins, then it launches just fine. I removed everything from the plug-ins folder, but the behavior still exists.

 

Any ideas?

 

Thanks,

 

david,

    Correct answer Zae Zur

    Thank you! I have been holding shift for 3 weeks to open PS! This fixed it, old plugins

    2 replies

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    August 3, 2023

    There are two plugin folders for third party plugins:

     

    Applications/Adobe Photoshop 2023/Plug-ins

     

    and

     

    Macintosh HD/Library/Application Support/Adobe/Plug-Ins/CC

      D
      default1cp16b459xr7Author
      Participating Frequently
      August 3, 2023

      Thank you! Turns out a plug-in in the Macintosh HD/Library/Application Support/Adobe/Plug-Ins/CC folder was causing the problem

      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      August 3, 2023

      @default1cp16b459xr7 try manually resetting your Photoshop preferences
      https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
      Remember to backup your settings before doing the preference reset
      https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

      If that doesn't help try using the Adobe cleaner tool

      https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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