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JayBeeM
Inspiring
February 22, 2024
Answered

Photoshop crashes on opening jpg-files af newest update (PS 2024 v25.5)

  • February 22, 2024
  • 16 replies
  • 2757 views

I have just installed the latest update (PS 2024 V25.5 running on Windows 10 x64) and to my horror Photoshop now crashes on opening jpg-files every single time.

 

Looks like another disatrous update. What do Adobe even test before rolling out these bugged updates time after time?

 

So very frustrating.

    Correct answer JayBeeM

    It seems to be an old bug reintroduced where having "native canvas" enabled will cripple and crash Photoshop on Windows on everything other than state-of-the-art modern rig GPUs.

     

    For me disabling native canvas under Edit > Preferences > Technology Previews fixed the crashes.

     

    Thanks for another "great" update, Adobe. Now I can get back to work.

    16 replies

    Show previous replies
    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    February 23, 2024

    Just so it's said - this is a GPU issue. The standard advice is:

    • If a laptop with dual graphics, disable the conflicting integrated GPU.
    • Use the Studio driver, not the Game Ready driver.
    • Do a clean install, uncheck the extra (gaming) components in the driver package. You don't need them.
    ThomasAAT
    ThomasAAT
    Participating Frequently
    February 22, 2024

    I know, but when defult the dragging with the hand tool and pencil tool are so laggy that it interupt my workflow. With it checked they work flawlessly. So I stay on this version until this is fixed. 

      D Fosse
      Community Expert
      D FosseCommunity Expert
      Community Expert
      February 22, 2024

      @JayBeeM @ThomasAAT 

       

      To be clear, "Deactivate Native Canvas" checked reverts to old (and deprecated) OpenGL code. That's a last resort setting when nothing else works.

       

      Unchecked is the normal and default state. Then the GPU runs in current DirectX code.

      ThomasAAT
      ThomasAAT
      Participating Frequently
      February 22, 2024

      Same here. This issue was introduced with the 25.4 version. I had hoped it was fixed in the newest update, but no... I reverted back to 25.3.1 as it allows you to have native canvas disabeled. Will try the next uodate and see if Adobe has fixed it then.

      J
      JayBeeMAuthorCorrect answer
      Inspiring
      February 22, 2024

      It seems to be an old bug reintroduced where having "native canvas" enabled will cripple and crash Photoshop on Windows on everything other than state-of-the-art modern rig GPUs.

       

      For me disabling native canvas under Edit > Preferences > Technology Previews fixed the crashes.

       

      Thanks for another "great" update, Adobe. Now I can get back to work.

      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      February 22, 2024

      @JayBeeM I have no issues opening any files with Photoshop version 25.5 on Windows 10, have you tried manually resetting your Photoshop preferences
      https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
      Remember to backup your settings before doing the preference reset
      https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

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