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Inspiring
October 23, 2025
Answered

Photoshop crashes on start up

  • October 23, 2025
  • 3 replies
  • 757 views

I tried to launch Photoshop earlier today, but as soon as the startup screen reaches 'measuring memory' it crashes. I don't get any error code, it simply disappears. 

 

I've tried updating Photoshop, resetting preferences, launching without plugins, downgrading to a different version, updating my Nvidia drivers, none of that works. I managed to launch through Windows 8 compatibility mode but it was really slow and I'm worried it could mess things up more relying on that mode.

 

I tried to install Photoshop Beta, crashed at the same 'measuring memory' point. Uninstalled it and any other Beta programs, didn't work.

Used the Creative Cloud Cleanup Tool to completely get rid of Photoshop, didn't work. 

Went through multiple different versions of Photoshop, all of them crashed at the same point. Sometimes it gets further into the launch but then I receive an error pretty much saying  'Something has gone wrong, Windows will report it to Microsoft' (I can't remember specifically what it said, I haven't had it come up in a while with trying to launch again and again. Either way, there was no error code with it)

 

I really hope someone can help, I have a deadline coming up and I really need access to Photoshop!

Correct answer weyrmos8765

Turns out the solution was to install the AMD driver software for my internal graphics, it said my drivers were fully up to date but whatever it did fixed the problem 🙂 thank you everyone for trying to help 

3 replies

weyrmos8765AuthorCorrect answer
Inspiring
October 30, 2025

Turns out the solution was to install the AMD driver software for my internal graphics, it said my drivers were fully up to date but whatever it did fixed the problem 🙂 thank you everyone for trying to help 

kglad
Community Expert
Community Expert
October 30, 2025

(ahem)

Inspiring
October 30, 2025

?? I tried what you recommended, you said update the drivers with studio version and I did. Those were the nvidia drivers, and my laptop was telling me there were no updates available for my internal drivers so I figured it wasnt a driver issue at the time of your first comment since it didnt fix the problem. So whats the 'ahem' for?

Nancy OShea
Community Expert
Community Expert
October 23, 2025

Ensure that your device exceeds the basic system requirements, including plenty of available hard disk space for Photoshop's Scratch Disk, RAM and VRAM for performance.

 

Most Creative Cloud apps work on these systems, no more than 2 versions back:

  • Windows 11 (64-bit) versions 24H2, 23H2; Windows 10 versions 22H2, 21H2;
  • MacOS 15 (Sequoia), 14.7 (Sonoma), 13.6.7 (Ventura).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html


[Moderator moved this topic from Using the Community to Photoshop.]

 

Nancy O'Shea— Product User & Community Expert
Inspiring
October 23, 2025

My windows version is 24H2, I have 300GB Storage on my main hard drive and an extra 1TB on an external hard drive (I boot my adobe products from the 1TB drive), and I have 16GB RAM. I have never had issues with any adobe software up until now, my specs are above whats required. It seems like the issue has come out of nowhere

Nancy OShea
Community Expert
Community Expert
October 24, 2025

How much empty HD space do you have on the main hard drive?  I ask because that's where apps are downloaded and unpacked from.  If there's not enough empty primary HD space for downloading & unpacking, you might encounter memory issues.

 

Nancy O'Shea— Product User & Community Expert
Inspiring
October 23, 2025

I realised ive posted this on the wrong forum, im going to copy it over to the photoshop forum. Sorry!