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Participating Frequently
Feb 25, 2026 10:27 PM UTC
Question

Photoshop crashes on startup

Since October I've been having problems starting Photoshop. I've followed most of the tutorials on this forum to solve the problem, I've updated countless times, reverted to previous versions, and deleted all Adobe data from my PC using Adobe Cleaner, but nothing works. What PC data do I need to send here so you can help me solve the problem? The application opens and stops at "measuring memory," or at other stages.

    6 replies

    Srishti_Bali
    Legend
    Feb 26, 2026 9:59 AM UTC

    Hi ​@pznnnx 

     

    Thank you for reaching out and for sharing the details. Since the issue appears to be getting stuck while measuring memory, I recommend trying the troubleshooting steps outlined here:  https://helpx.adobe.com/photoshop/desktop/troubleshoot/performance-stability-issues/troubleshoot-scratch-disk-full-errors-in-photoshop.html

     

    If the issue persists after following those steps, please provide the additional details requested earlier:

    • Information about any recent system changes (such as OS or application updates), newly installed plugins/extensions, antivirus updates, etc

    • The System Info from Photoshop (Help > System Info)

    We’re happy to help and just need a bit more information to assist you further.

     

    Regards,

    Srishti

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    Community Expert
    Feb 26, 2026 7:33 AM UTC

    What has been changed on your system before the issue occur?

    Do you get an error message? If yes, please post the message here word-by-word.

    Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into a text file and attach it to your next forum post.

     

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    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    pznnnxAuthor
    Participating Frequently
    Feb 26, 2026 12:34 AM UTC

    Storage Available - 90 GB free space
     

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    Peru Bob
    Community Expert
    Community Expert
    Feb 26, 2026 1:22 AM UTC

    How large is that drive?

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    pznnnxAuthor
    Participating Frequently
    Feb 26, 2026 1:24 AM UTC

    475 gb

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    pznnnxAuthor
    Participating Frequently
    Feb 26, 2026 12:34 AM UTC

    My config:

    Microsoft Windows 11 Home Single Language    
    10.0.26200 Compilação 26200
    System Manufacturer / Model - Acer Nitro AN515-57
    Processor - 11th Gen Intel Core i5-11400H (6 cores / 12 threads, 2.70 GHz)
    Memory (RAM) - 16 GB
    Graphics Card (GPU) - NVIDIA GeForce RTX 3050 Laptop GPU
    BIOS Mode - UEFI
     

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