Photoshop crashes on startup every time - Windows 11

Forum|Forum|3 years ago
January 17, 2023
25 replies
5422 views

Would LOVE to know why Photoshop crashes on startup every time. I've tried virtually all recommendations on this site. The only way to successfully launch the application is by manually removing the 2023 Settings file each time and restarting the program as a first-time startup. No preferences saved at all. I've tried disabling plug-ins, removing and reinstalling the program from CC, etc.

Here's some crash info:

Faulting application name: Photoshop.exe, version: 24.1.0.166, time stamp: 0x63903e43
Faulting module name: msvcrt.dll, version: 7.0.22621.608, time stamp: 0xc4d8152c
Exception code: 0x40000015
Fault offset: 0x000000000000b15c
Faulting process id: 0x0x156C
Faulting application start time: 0x0x1D92A95B692F058
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe
Faulting module path: C:\WINDOWS\System32\msvcrt.dll
Report Id: 6e4d3f8a-d5bd-47be-874e-864ef5f1ab63
Faulting package full name:
Faulting package-relative application ID:

Fault bucket 1712551516406851221, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Photoshop.exe
P2: 24.1.0.166
P3: 63903e43
P4: msvcrt.dll
P5: 7.0.22621.608
P6: c4d8152c
P7: 40000015
P8: 000000000000b15c
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.13071af8-d616-4852-bff6-8b10887d2066.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ab140308-cccc-4737-be91-99c3790dd6e6.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4fa2d612-09b3-4d08-a350-e6d35d1bb754.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.722afa10-de92-4f8a-9947-772496da8266.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ad686ca1-f410-4a47-a6af-70b3441ea374.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_e3632fe1d68fc9f0b9d32bd5f1d89c6e6c2ca7e_991c0ec8_6f91d7e2-9d9a-497d-863d-788f7489f838

Analysis symbol:
Rechecking for solution: 0
Report Id: 6e4d3f8a-d5bd-47be-874e-864ef5f1ab63
Report Status: 268435456
Hashed bucket: 37400d436700d70d87c43487dafca695
Cab Guid: 0

Windows

This topic has been closed for replies.

Correct answer rpandita

@Robert Mark Morgan Thank you for your patience with this.

We were able to sort this out by performing a clean installation.

1. Uninstalled Photoshop, and InDesign via CCDA

2. Downloaded Acrobat Cleaner and used that to remove Acrobat - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

3. Uninstalled CCDA via CCD uninstaller - https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

4. Deleted the Left over "Adobe" folders located at

- C/Program Files/Adobe

- C/Program Files/Common files/Adobe

- C/Program Files X86/Adobe

- C/Program Files X86/Common files/Adobe

- C/Program Data/Adobe

- %appdata%/Local/Adobe

- %appdata%/Roaming/Adobe

- %appdata%/Locallow/Adobe

- Documents/Adobe

5. Restart the computer and then download and install CCD - https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

6. Reinstalled PS CC 2023 via CCD

Show previous replies

J

J453

Legend

Do you see the Crash Reporter from Adobe? If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

Robert Mark MorganAuthor

Participating Frequently

@J453 thanks for the advice! I am trying.
I ran the system file checker outlined here after running the DISM tool. The file checker did confirm that corrupted files were identified and replaced. I restarted and attempted to start Photoshop again, but it crashes very soon after startup.

Not exactly sure how to replace the msvcrt.dll directly, but wouldn't mind some instruction on that.
I do not have visual studio on my machine.

J

J453

Legend

The DLL that is crashing is msvcrt.dll.

Do you have visual studio installed?

Have you tried reinstalling the msvcrt.dll files from Microsoft?