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matthewEshroyer
Participant
May 20, 2026
Question

photoshop crashes when i try to open and image among other things

  • May 20, 2026
  • 1 reply
  • 10 views

before anybody else says anything I’ve done the edit>preference crap so don’t start. i have tried to open a image (it’s a png but that really doesn’t matter.) and all it does is crash it. not only that but since I’ve had it both it and creative cloud cause my computer to stall and freeze. creative cloud says in needs repair but it gives you error messages when you click repair and unless and the only way to get the computer and my web browser from freezing and moving slow is to end the tasks in task master.

 

this is driving me nuts. this is a six year old laptop with about 128 gigs of storage i don’t know any other specs as i am not that much of a geek 

    1 reply

    Ged_Traynor
    Community Expert
    Community Expert
    May 21, 2026

    @matthewEshroyer try using the Adobe cleaner tool

    https://helpx.adobe.com/ie/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud-cleaner-tool.html

    Also before you do that, can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread