Photoshop crashes while i open

Forum|Forum|15 days ago
March 24, 2026
2 replies
60 views

Error detail:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="26.5.0.202506270759_7140322" clientVersion="26.5.0.202506270759_7140322" applicationName="Adobe Photoshop" applicationVersion="27.4.0" build="20260218.r.15" source="Windows-Client" crashType="n/a">
<time year="2026" month="3" day="24" hour="20" minute="24" second="49" timeoffset="420" timezone="SE Asia Standard Time" crsessionduration="8"/>
<user guid="bb3982cb-8ca1-4dbc-a5c2-869ddb022bc2"/>
<system platform="Windows 11 Home Single Language" osversion="11.0" osbuild="26200" applicationlanguage="en-us" userlanguage="id-ID" oslanguage="id-ID" ram="7501" machine="AMD Ryzen 5 5500U with Radeon Graphics" model="AMD64 Family 23 Model 104 Stepping 1" cpuCount="12" cpuType="8664" cpuFreq="2096 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="495 MB" caption="AMD Radeon(TM) Graphics" description="AMD Radeon(TM) Graphics" driverDate="20250701000000.000000-000" driverVersion="31.0.21923.11000" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_1002&DEV_164C&SUBSYS_887C103C&REV_C2\4&2FEAE042&0&0041" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FF9027573FA">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF9027573FA" symbolname="RaiseException"/>
<stackStatement index="1" address="0x00007FF8FD7E2610" symbolname="unknown"/>
<stackStatement index="2" address="0x00007FF905481386" symbolname="RtlCaptureContext2"/>
<stackStatement index="3" address="0x00007FF7251A4F17" symbolname="SubstitutionLogBackwardIterator::HasLongIndexes"/>
<stackStatement index="4" address="0x00007FF7251EBFB8" symbolname="SubstitutionLogBackwardIterator::HasLongIndexes"/>
<stackStatement index="5" address="0x00007FF7251EE9ED" symbolname="SubstitutionLogBackwardIterator::HasLongIndexes"/>
<stackStatement index="6" address="0x00007FF72496AF28" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="7" address="0x00007FF725197B40" symbolname="SubstitutionLogBackwardIterator::HasLongIndexes"/>
<stackStatement index="8" address="0x00007FF7251D41C4" symbolname="SubstitutionLogBackwardIterator::HasLongIndexes"/>
<stackStatement index="9" address="0x00007FF72470842E" symbolname="OptycaStrike::SetEndStyle"/>
<stackStatement index="10" address="0x00007FF7289269C6" symbolname="OptycaImpl::SetSpacingToFit"/>
<stackStatement index="11" address="0x00007FF728ABD67E" symbolname="Eagle::InterfaceI<NoOP_ic_sl>::dRunIC"/>
<stackStatement index="12" address="0x00007FF722D25CE6" symbolname="IWRFontInfo::HasCustomSpaceWidth"/>
<stackStatement index="13" address="0x00007FF722D22AB6" symbolname="IWRFontInfo::HasCustomSpaceWidth"/>
<stackStatement index="14" address="0x00007FF722DFFB32" symbolname="WRFontContextImpl::Settings"/>
<stackStatement index="15" address="0x00007FF722D125BC" symbolname="WRHeapCheck"/>
<stackStatement index="16" address="0x00007FF7240B1192" symbolname="InputOutputHBImpl::getAutoTextInternalToClient"/>
<stackStatement index="17" address="0x00007FF903E9E8D7" symbolname="BaseThreadInitThunk"/>
<stackStatement index="18" address="0x00007FF9053EC48C" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x00000007E878D840"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000001"/>
<register name="RDI" value="0x00000000E06D7363"/>
<register name="RSP" value="0x00000007E878B570"/>
<register name="RBP" value="0x0000000000000004"/>
<register name="RIP" value="0x00007FF9027573FA"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

MarekMularczyk

Community Expert

Have you tried resetting Photoshop preferences?

Adobe Community ExpertAdobe Certified Professional

fzl_rshdAuthor

yes

nik.m

Community Manager

We’re sorry that you continue to experience the same behavior. Try repairing the Visual C++ files using the steps mentioned here: https://helpx.adobe.com/premiere/desktop/troubleshooting/crash-issues/fix-outdated-windows-libraries.html

Let us know if this helps!

Thanks,

Nikunj

Ged_Traynor

@fzl_rshd according to the crash report, your system doesn’t have a dedicated GPU, which is preferable to run Photoshop, also the driver is outdated, try updating the driver for that first.

adapterRAM="495 MB" caption="AMD Radeon(TM) Graphics" description="AMD Radeon(TM) Graphics" driverDate="20250701000000.000000-000

If that doesn’t help, try manually resetting the Photoshop preferences

it’s still same as before

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