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Pixelfunk
Pixelfunk
Participating Frequently
September 12, 2024
Question

Photoshop crashing

  • September 12, 2024
  • 1 reply
  • 923 views

Ive noticed after the last update that photoshop crashes alot...it crashes when dragging images in from Bridge, crashes alot when saving images....sometimes it lets me send an error report sometimes it pops up the error report box then just freezes and have to end via task manager.

Ive made sure photoshop is upto date, update my graphics card drivers...anyone else experienceing a lot of crashes? or any ides where to start to try and find a solution to the issue?

 

Processor AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz
Installed RAM 32.0 GB
Grphics card AMD Radeon 6800
Windows 11 pro
System type 64-bit operating system, x64-based processor

 

thanks for any help

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1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
September 12, 2024

Hey, @Pixelfunk. Welcome to the Photoshop Community. I'll need more info to help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

 

I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

 

Also, does the problem exist if you use Photoshop (beta) v25.13.

For now, ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), you can later restore these preferences if needed.(https://adobe.ly/4860qM9)
  • Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

Pixelfunk
PixelfunkAuthor
Participating Frequently
September 12, 2024

@Sameer K thanks for the reply....attached the system info....also when you say to rename the folder by adding .old, is it the whole photoshop folder or just the settings folder?

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
September 13, 2024

Thank you for sharing the system info. You are using the latest version of Photoshop on Windows 11. When we say rename the folder, just rename the "Adobe Photoshop 2024 Settings" folder and add .old at the end. Restart Photoshop and check if that helps to resolve the crash issue. Else, uninstall Photoshop from your machine, restart your machine and reinstall the application via Adobe Creative Cloud Desktop and let us know if that helps.

 

Thanks,

Mohit

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