Question

Photoshop crashing on splash page

Forum|Forum|5 months ago
December 3, 2025
3 replies
277 views

Hello, when I attempt to open photoshop, the splash page starts up, and it crashes from there, never opening the app propper. I have followed a few other tutorials for how to fix this, but haven't had any results. I do not have this problem with Acrobat or Illustrator, the only other two adobe apps I have installed.

I have:

1. cleared my preferences

2. uninstalled and reinstalled photoshop

3. uninstalled the current version of photoshop (27.1) and installed an earlier version of the app.

4. uninstalled and reinstalled my up to date graphics driver

5. used the adobe cleaner to remove every app related to adobe on my computer, then reinstalling adobe creative cloud to start fresh

6. changed my com.adobe.dunamis file to com.adobe.dunamis.old in order to have a new file created.

If it is important information, I have used photoshop on this computer before and am aware that it works near flawlessly in the past. Whenever I open photoshop I try and make sure that no other or a minimal number of apps are open on my computer in order to lower loading time.

Windows

SG...

Adobe Employee

hi, have you sent in an Adobe crash report including your email yet? That would be very helpful to give us more information about your crash.

D Fosse

Community Expert

The splash screen lists the sub-modules as they load.

So it should be possible to identify exactly which component is crashing. Note that if a component seems to load properly and then it suddenly crashes, it's likely the next one on the list that is actually the problem. But then we can compare with a normal startup sequence.

One thing you haven't mentioned is if this is a dual graphics laptop. That's a common problem, and one that may suddenly surface with a new version, because there is new graphics code that may expose a latent conflict.

O

OdysseyLightAuthor

Thanks for replying, I aparently do have a dual graphics card. When I open photoshop it will sometimes crash on Initializing tools, Initializing, or Measuring Memory, in seemingly random occurances.

Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz (2.30 GHz)
Installed RAM 16.0 GB (15.7 GB usable)
Device ID 702B2E45-9B79-4E9D-A61B-75EF02300D43
Product ID 00355-60681-38693-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

Windows 11

Display adapters: Intel(R) UHD Graphics

AND

NVIDIA GeForce RTX 3070 Laptop GPU

D Fosse

Community Expert

Right. Try to disable the Intel UHD first of all. Scroll down to section 6 & 7 here:

https://helpx.adobe.com/in/photoshop/kb/troubleshoot-gpu-graphics-card.html

The problem with dual GPUs is that Photoshop has no control over which GPU is called, that's entirely at the mercy of how the laptop manufacturer has configured the operating system and the two GPU drivers. To Photoshop, this is a black box, all it can do is "send to GPU" and wait for the result to come back, hopefully from the same GPU.

Jeff Arola

Community Expert

What version of Windows do you have?

Do you have any third party plugins?

When starting Photoshop press the Shift key to skip loading any third party plugins and see if Photoshop starts.

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