Participating Frequently

Question

Photoshop crashing/shutting down with GPU spike

Forum|Forum|3 years ago
November 16, 2022
16 replies
1729 views

Hello,

I'm writing here because one of our desktops at the office is struggling with a really annoying bug that we can't seem to get fixed or get rid off.

The problem at hand is that Photoshop 24.0 and older versions all crash when using Camera Raw, saving files but also at random during idle times or simple tasks. During these crashes we've noticed a spike in GPU usages in Task Manager. Just a single spike, GPU usage going from around 5 to 10% to a sudden 99 or 100%.

We've tried a lot of fixes that we've found online but sadly to no avail. Updating graphic drivers or setting them back doesn't help, re-installing Photoshop or even a clean PC install has done nothing. Even changing the delay time in regedit has done nothing.

Please help, as we can't work with the program like this.

The specs are as follows:

CPU: AMD Ryzen 7 5800x

RAM: Corsair DDR4 Vengeance LPX 2x16GB 3600

Motherboard: B550 AORUS Elite V2 on most recent BIOS

GPU: Gigabyte GeForce RTX 3070 GAMING OC 8G

PSU: Corsair RM850x

OS: Windows 10

Drive: Samsung 980 PRO 1TB M.2 SSD

Storage drive: Seagate HDD 3.5" 2TB ST2000DM008 Barracuda

All hardware seems to function just fine with the use of other benchmarks. Temperature can't be the issue as the GPU sits at 35 C and CPU at 65 C during the crashes.

Thanks in advance.

Windows

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davescm

Community Expert

Faulting module StackHash is pointing towards a problem with an app or driver misusing it's memory allocation.

Given that you are seeing a GPU spike at the same time it would point to a driver issue, although I do see you have tried alternative drivers.

Can you try this:

1. Go to NVidia site and download the latest Studio driver for your GPU

Advanced Driver Search | NVIDIA

2. When installing choose Advanced options and tick Clean Install - that should remove remnants of the old driver

3. Do not install the optional GeForce Experience elements - stick to the driver only

Dave

L

Leonard27166242pen4Author

Participating Frequently

@TheDigitalDog We've already tried this, and unfortunately hasn't solved the issue. Thank you for helping tho

L

Leonard27166242pen4Author

Participating Frequently

Hey Dave,

This is a copy/paste from a crash we just had, only a few minutes ago. After that I've pasted a crash we've had yesterday.

Crash 1
Description
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe

Problem signature
Problem event name: APPCRASH
Application name: Photoshop.exe
Application version: 24.0.0.59
Application timestamp: 634899c1
Fault module name: StackHash_ba7d
Fault module version: 10.0.19041.2130
Fault module timestamp: b5ced1c6
Exception code: c0000374
Exception offset: PCH_04_FROM_ntdll+0x000000000009DC14
OS version: 10.0.19045.2.0.0.256.48
Locale ID: 1043
Additional information 1: ba7d
Additional information 2: ba7df5a8897ce8c294a9375602d47437
Additional information 3: 8a25
Additional information 4: 8a25e9a34e590381829d33ce0cc9e47b

Extra information about the problem
Bucket-id: b12cc3f4f47abcf1cc14de34cf5cfb4a (2023486450994838346)

Crash 2

Description
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe

Problem signature
Problem event name: APPCRASH
Application name: Photoshop.exe
Application version: 24.0.0.59
Application timestamp: 634899c1
Fault module name: StackHash_a253
Fault module version: 10.0.19041.2130
Fault module timestamp: b5ced1c6
Exception code: c0000374
Exception offset: PCH_04_FROM_ntdll+0x000000000009DC14
OS version: 10.0.19045.2.0.0.256.48
Locale ID: 1043
Additional information 1: a253
Additional information 2: a2539e960e16cd8a79480c0ba8789b79
Additional information 3: ef15
Additional information 4: ef155a551941b02729273f30f9b34495

Extra information about the problem
Bucket-id: 98261c35514dd93c43f9c7c91f8e8f6a (1439401222553374570)

tcp-photo

Participant

I noticed it with the PS 24.0 update, but Camera Raw crashes PS almost always when I'm using the mask tool. My GPU shoots up to 70-100% and it's unpredictable (except when saving files -- shoots it up to 100%).

davescm,

Here's the crash data from one of my crashes:

Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 24.0.0.59
Application Timestamp: 634899c1
Fault Module Name: StackHash_a253
Fault Module Version: 10.0.19041.2130
Fault Module Timestamp: b5ced1c6
Exception Code: c0000374
Exception Offset: PCH_90_FROM_ntdll+0x000000000009DC14
OS Version: 10.0.19043.2.0.0.768.101
Locale ID: 1033
Additional Information 1: a253
Additional Information 2: a2539e960e16cd8a79480c0ba8789b79
Additional Information 3: 6df2
Additional Information 4: 6df2e0b4a95ca9c41f0c1a62204bbe77

Extra information about the problem
Bucket ID: 98261c35514dd93c43f9c7c91f8e8f6a (1439401222553374570)

TheDigitalDog

Inspiring

You could try running the Creative Cloud Cleaner Tool to remove all traces of the Adobe software before reinstalling it (yet again): https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

davescm

Community Expert

Do you have any crash data from Windows reliability monitor to indicate what module is causing the crash?

Dave

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