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Participant
November 16, 2022
Question

Photoshop crashing when opening image files

Precision 3660

12th Gen Intel(R) Core(TM) i7-12700 2.10 GHz

RAM 16.0 GB 

NVIDIA T1000

Windows 10 Pro 21H2

Photoshop version 24.0.1 (have also rolled back to 23.5.2)

 

Each time I try and open an image file in Photoshop the application instantly comes up with a 'send error report' box and then closes.

 

I have tried resetting my preferences, installing and reinstalling, clearing the font cache, rolling back versions, turning off my GPU settings, uninstalling plugins, and deactivating native canvas.

 

I've run out of ideas from the internet, anyone feel like helping a guy out? I'm unable to work 😞

 

Cheers

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1 commentaire

Legend
November 17, 2022

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.