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Question

Photoshop crashing when Saving a Copy as JPEG XL

Forum|Forum|10 months ago
June 24, 2025
1 reply
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Hi,
I've updated to PS version 26.8.0 and wanted to try the new JPEG XL file format, but when I try to save a Copy as JPEG XL, Photoshop crashes.

Windows

Community Expert

Community Expert

@Lastern_ just tested on my system, and it's saving in that format fine for me, try manually resetting your Photoshop preferences to see if it helps
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html