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Photoshop crashing when using Camera Raw or a filter (windows NVIDIA driver issue)

Forum|Forum|3 years ago
January 8, 2023
18 replies
20836 views

Every time i use camera raw, or a filter in photoshop 2023 (24.1) crush
I tried to unistall, to re-download the old version, but nothing seems to work

Windows

Correct answer D Fosse

Ok, good to know - but the general advice is to use the studio driv.er, not the game driver. The GeForce Experience app is also known to cause problems. You don't need it.

But as long as it works... 😉

MissVantaBlack

Participant

In case anyone else runs into this (I am running an NVidia), because some of the newer updates cause the NVidia drivers to not cooperate with Photoshop....

Go to Edit > Preferences > Performance... and uncheck "Use GPU". Then restart Photoshop.

It may be slower but so far has not yet crashed for me since.

S

Stuart5E34

Participant

IT Tech here. We had a user with this issue.

We did a lot of texting (rolling back version ect).

The main fix for us was the NVIDA drivers for this user were miles out of date.

We downloaded the GeForce app and installed all the drivers it suggested (basically the 'gaming' ones).

It then all worked as it should.

D Fosse

Correct answer

Community Expert

Ok, good to know - but the general advice is to use the studio driv.er, not the game driver. The GeForce Experience app is also known to cause problems. You don't need it.

But as long as it works... 😉

V

Victor Mihai308283262qrm

Participant

I have the same problem with camera raw, I edit 10-20 pictures and then it freezes and takes me out. I tried uninstalling and re-installing photoshop and re-installing the drivers but I still have the same problem. did you somehow manage to solve the problem?

Jeremy de Souza

Inspiring

Not yet... 😞
I am looking to see if a DNG file converter works (I think Adobe does a free one), as my PS seems to open them OK for RAW editing as before.

D Fosse

Community Expert

See your other thread. It's probably not DNG in itself that matters here, but the type of data contained within that DNG.

I'll just come right out and say it: Ryzen systems have for a long time seemed to me over-represented in this type of problems. I don't have any hard statistics to back that up, just a subjective impression. But there are very few cases on Intel systems.

Some Ryzen users have reported that a BIOS update corrected these crashing problems.

L

Lorri28654888drh9

Participant

Did This problem ever get resolved for you because I am having the same issue

FedericoAmanteAuthor

Participating Frequently

FedericoAmanteAuthor

Participating Frequently

32 GB RAM
RTX 3080
AMD RYZEN 7 5800x

Bojan Živković11378569

Community Expert

No problem on my side running Ps 24.1.0. Studio driver 528.02 released 01/05/2023.

How much RAM memory you have installed?

Kevin Stohlmeyer

Community Expert

Other posts have noted that downgrading to previous Nvidia drivers resolved the issue. Don't update, downgrade.

FedericoAmanteAuthor

Participating Frequently

I always had the latest version

L

Lorri28654888drh9

Participant

Did This problem ever get resolved for you because I am having the same issue

J

J453

Legend

Thanks for the crash report. The internal record for this suggests that older NVIDIA GPU drivers are causing the crash. Please go directly to the NVIDIA and install the latest drivers from there.

FedericoAmanteAuthor

Participating Frequently

Sent

J

J453

Legend

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

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