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colleenp9207224
colleenp9207224
Participant
June 12, 2017
Answered

Photoshop CS3 will not read DNG file

  • June 12, 2017
  • 4 replies
  • 3253 views

I have tried all  of the fixes for this problem that I can find here and elsewhere, but I still cannot opened DNG files.  I have Photoshop CS3, version 10.0.1 and Camera Raw 4.6, both updated manually, and I have made sure that I have administrator privileges for the program.  I have uninstalled and reinstalled Photoshop CS3 (and re-updated it) and I have confirmed that Photoshop CS3 is set as the default program for opening DNG files, but I still get the error message that says "Could not complete your request because it is not the right kind of document."  The DNG file originated from my new Moto Z Hasselblad True Zoom module. Are all DNG files not created equal?  Thank you for your help!

This topic has been closed for replies.
Correct answer Mylenium

Are all DNG files not created equal?

No, they are not. Even the DNG format has different versions and I strongly believe therein lies the answer - your camera produces a newer version that isn't supported directly by CS3.

Mylenium

4 replies

colleenp9207224
colleenp9207224Author
Participant
June 12, 2017

So it looks like Moto Z Hasselblad's dng format is too advanced for my legacy program.  =^(  Drat!

Thank you everyone for helping me with this!!

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
June 12, 2017

What operating system are you using?

You can use the adobe dng converter 9.10.1 to convert the dngs to dng copies compatible with photoshop cs3.

Just set the Compatibility to 4.6 and later.

windows

Adobe - Adobe Camera Raw and DNG Converter : For Windows : Adobe DNG Converter 9.10.1

mac

Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 9.10.1

Camera Raw: How to use Adobe DNG Converter - YouTube

colleenp9207224
colleenp9207224Author
Participant
June 13, 2017

Hi!  I am using Windows 7 Home Premium.

Unfortunately the Adobe DNG Converter cannot help me because the Moto Z Hasselblad True Zoom creates dng files from the get-go.  Adobe DNG Converter does not recognize that there is anything for it to work with since there are no non-dng raw files.  =^) 

I am considering purchasing Adobe Photoshop Lightroom 6.  Do you know if it can open the dng file that I uploaded to Dropbox? Dropbox - IMG_20170611_080433943.dng

Thank you!!

colleenp9207224
colleenp9207224Author
Participant
June 12, 2017

Thank you so much!!  The dng file I am trying to open can be found at Dropbox - IMG_20170611_080433943.dng .  I am most curious to find out if you are able to open it, and whether or not it is a new unsupported version of the dng format.

SuperMerlin
SuperMerlin
Inspiring
June 12, 2017

Here is a version that opens in CS3 Wikisend: free file sharing service

What I did was open it in Bridge 2017 and re-saved it out as DNG with compatibility of Camera Raw 2.4 and later.

    Mylenium
    MyleniumCorrect answer
    Legend
    June 12, 2017

    Are all DNG files not created equal?

    No, they are not. Even the DNG format has different versions and I strongly believe therein lies the answer - your camera produces a newer version that isn't supported directly by CS3.

    Mylenium

      Jeff Arola
      Community Expert
      Jeff ArolaCommunity Expert
      Community Expert
      June 12, 2017

      Maybe someone else has photoshop cs3 and access to a dng file from that camera.

      In case no one else does, could you post a sample dng file somewhere like on Dropbox so we can test it in photoshop cs3.

      https://www.dropbox.com/

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