Participating Frequently

Answered

Photoshop CS5 Clipboard Issue (Win 7)

Forum|Forum|15 years ago
September 8, 2010
61 replies
145046 views

I have a copy of PS CS5 installed and i can only paste an image that i copied from before the program was started. When Ps is already started and I copy an image and try to paste it in PS it will paste the image I copied before I started the program not the one I just copied...

It's a pretty annoying situation... not being able to copy and paste once the program is running. I have to shut it down, start it up again to paste the image I want...

Anybody a solution?

I work on: Win 7 ultimate 64 bit - i7 - 8 gigs ram

This topic has been closed for replies.

Correct answer studio aquarel

Jonathon P wrote:

I added the entry as a new 64-bit Q-Word value.

You'd need confirmation from Adobe to be sure, but a quad word value is probably not the right choice. I assume you did this because Photoshop is 64 bit, but it's not likely the Adobe programmers changed the registry access function (if it still exists) to use a quad word instead of a double word just because they're compiling for 64 bits. The size of registry access functions is not normally tied to the natural integer size; you have to specifically code them to a particular data type.

Honestly, I've never tried reading a quad word from the registry with a double word access; since the Intel processor is little-endian it may well work out to the same thing.

-Noel

i had exactly the same issue with clipboard in PS CS5 described by David Dobish above. I solved it by removing Selective Tool (64 bit) Pluging from NIK SOFTWARE. Now clipboard works fine.

Show previous replies

J

Jeff_Pannone

Participant

I just want to confirm that removing Nik Viveza 2 from plugins folder solved this issue for me. this is a bummer; hopefully Nik get's a handle on this soon.

L

Logan12354321

Participant

Found this...using Win7 64-bit, PS CS5 ..........works for me, at least so far

http://www.atlanticbt.com/blog/adobe-photoshop-clipboard-copypaste-bug-fix/

Good luck!

Hudechrome

Known Participant

I just ran across this thread today, and here's my experiences.

I have no problem with pasting an image from a website, so long as they allow copy. I have seen (rarely) situations that appear to be as stateds here, but upon examonation of the clipboards contents, the object never copied, for whatever reason. If it didn't paste into PS, it also was not pasting into Paint.

I ran SE2 trial as well and never had a problem like this show up.

My 2c worth.

Asus/AMD system

12G Ram

Win7 64 bit, all updates.

PSCS5, all updates.

L

luxuria111

Participating Frequently

Chris, obviously, you have more info than I do. But I can't seem to get my brain wrapped around this notion that it's out of Adobe's control, since no other apps are having the same problem.

If it's an OS bug, I'd expect other things that use the clipboard to have the same problem. But nothing else does has this problem. Not Paint.NET, MS Office or even Adobe Illustrator -- they all utilize the clipboard properly.

It's only PS.

Based on that, I have to insist that somehow the Adobe PS team is missing something.

And I apologize, but I was wrong about something. Rebooting PS does fix the problem (very temporarily.)

The registry hack has not fixed this for me.

I'm so aggravated. I don't know how I'm supposed to do my job with software that is so broken in this particular way.

I have no plugins. I have a vanilla install. I have a machine that has almost nothing installed on it other Visio, Office, a couple of web browsers, etc. Nothing weird on my machine.

I'm running a trial if that makes any bit of difference...under Win7, 32 bit.

ETA: a list of third party conflicts would be helpful

Chris Cox

Legend

>> no other apps are having the same problem.

Thtat's bad logic. I think you mean "no other apps that I've tried have the same problem".

Photoshop uses the clipboard correctly according to Microsoft's documentation (and several debugging sessions with Microsoft engineers).

It's only PS *in your experience*. But we test more apps, we work with Microsoft to debug and understand issues like this. We've seen this happen in other apps, we've seen it happen to app B and not affect app C and D that use similar (but not identical) code. Usually the bugs don't make sense until you actually find the root cause (misreading values on the stack and picking up random previous values, for instance -- and that was an OS bug that lasted several years).

It is possible that we and Microsoft have missed something after years of looking at this code, debugging similar issues, etc.. It's just highly unlikely. It's even more unlikely given that we keep finding other applications responsible for exactly the same behavior (JDownloader being a great example, and some third party plugins).

We'll keep investigating, and keep trying to bullet proof our code. But we can't do too much about the OS and how other applications interfere with the normal operation of the OS.

L

LittleLew

Known Participant

I'm past the point of finger-pointing and do appreciate that Adobe wants this to happen even less than I do.

I have a reasonable workaround that cost me a little money but essentially nothing in the long run.

I use Snagit, a fairly sophisticated clip application and clip manager, that can send the clip to PS, albeit in a new window.

This may not be acceptable for others but works adequately for me.

A

Anonymous

In response to luxuria111 :

In the case of 32-bit PS, I believe the problem is related to PS "getting tired" -- that is, running out of memory resources and with (un)graceful degradation, which I guess is better than an outright crash where you would lose everything. Unfortunately I don't think there's anything you can do to restore normal clipboard operation without closing and re-opening PS. In my experience, the problem seems to happen a little more often after the system hibernates, so preventing that might help, just as taking care to minimize the number of files open in PS, as well as other applications. The problem seems to happen after I've been working for many hours -- usually if I forget and have lots of browser windows open. Of course expanding RAM to the max should help, but there's the cost and hassle of installing it. Usually before the clipboard problem happens, PS may stop responding to keyboard shortcuts, which can usually be cured by closing files without closing and re-opening PS, though as I mentioned, once the clipboard issue shows up, there's no other alternative.

You might note whether the problem corresponds to the conditions I experienced before you spring for the RAM upgrade (if that's an option.)

A

Anonymous

Hey,

I found a solution to workaround this issue, if you have Nik Software installed, just disable the auto lunch palette tool when PS start.

windows 7 x64, master collection cs5.5

Sorry for my bad english

L

luxuria111

Participating Frequently

I have the same problem and I'm totally aggravated. My PS install is totally vanilla and it's 32 bit. All I can do is save the file and then open it in PS, copy it, and then paste it.

Totally aggravating and I don't see any good solutions here.

My clipboard is working fine outside of PS (or at least out of Adobe CS), so I can paste away into every other app.

I can copy/paste from Adobe to Adobe...but not from anything else (Word, Web, screenshots) to PS.

Help??

I tried the registry hack and it worked for a short while but it stopped working almost immediately. It's hard for me to believe this is a Microsoft problem when every other app is respecting my clipboard, but for those made by Adobe.

I don't have NIK or any other third party plugins installed.

Copy/Paste is a critical function. And from what I've seen online, this problem has been floating around since 2009. Sucks that there aren't any reasonable competitors and I'm stuck with broken software or need to keep spinning my wheels to try to make it go.

Chris Cox

Legend

We've also seen external applications (JDownloader) cause problems with copy/paste operations.

L

luxuria111

Participating Frequently

I have a pretty vanilla, work machine. My only suspicion right now, is Windows own built in screen "snipping" tool.

Chris, it seems pretty egregious that this has been going on for years and that Adobe doesn't have a handle on it. Every other app I use can access the clipboard appropriately except PS. I don't understand why this isn't a P1 bug for Adobe to figure out and fix.

It is possible the registry hack has worked for me, but I don't think I should have to change my registry to support PS behaving badly. I can't accept that this is Microsoft's fault when the other apps all work fine.

FYI: for me, restarting PS makes no difference. I have to reboot my whole machine. I don't think it's a memory problem.

M

mediaman54

Participant

I narrowed down the problem on my machine to the Viveza 2 plugin from Nik.

Nik sent me a "SelToolInst.cfg" file, (one for Win, one for Mac)

Instructions were to replace the .cfg file in a certain folder.

C:\Program Files\Adobe\Photoshop CS5\Plug-Ins\Nik Software\Selective Tool

My folder of that name did not have this file, but I put the new one in there anyway.

Seems to have solved the problem for me, so far.

But judging by some of the comments in this thread, it could recur any time.

Sigh.

M

MLBernard

Participating Frequently

Hello

I run PS CS5 in Windows 7 x64 and (in a laptop) in Win 7 x32.

My problem isn't pasting into Photoshop CS5, but copying and pasting from CS5 into other programs. I can paste into CS5, but can't copy/paste from it, except by using a third-party screenshot app. (True in CS5 x64 and x32, in both machines.)

I have worked through each of the relevant fixes suggested in this thread and its companion thread, 'Clipboard still not working? Darn you'. I've disabled plug-ins (though I don't have any Nik plug-ins, and only 1 third-party plug-in: Mask Pro 4). I run CS5 as an Administrator. I've added AlwaysImportClipboard to the Registry as a Qword and a Dword. I've unloaded /disabled all possible startup apps.

I've used Photoshop since v.7, and never had this problem before, though I understand from the posts that others have had it in earlier PS versions.

I can copy and paste to/from the same files, if I open them in any other graphics app, from MS Paint to Acrobat to Omnipage. If it's a Windows problem, not a Photoshop problem, I find it strange that it only happens in Photoshop--and for me, at least, only in CS5. I formerly used CS4 on my current computers, with all other apps/startups the same as they are now, and I could copy and paste freely.

In the posts to date I haven't seen any info about Microsoft's response (if any) about the problem. Is there one?

Mary

Noel Carboni

Legend

In Photoshop, go into Edit - Preferences - General.

Do you have [ ] Export Clipboard checked?

-Noel

Y

Yves Horsmans

Participating Frequently

Update.

I just got an entirely new machine. Again Windows 7, 64 Photoshop and 12 GB of RAM. The only difference. This is photoshop 5.5 and a clean install (No new plugins added). And yes. The clipboard issue is back. Renaming the Plug-ins folder and renaming it back will help, but this time it will not last.After a few restarts you need to the trick again. I've read a bit on since last time, but the plugins mentioned and solutions were 3rd party plugins, right? I suspect there's at least one factory plugin causing the same problem, that gets resolved by fixing the 3rd party plugin. I'm quite convinced it's a factory plugin, since renaming the plugin folder will make the clipboard work. If so. I'm planning to rename my subfolders sequentally and log on what Plugin subdirectory the issue gets fixed and narrow down from there to pinpoint the "bad" one. Has someone got a clue which factory plugin might be causing it? If so I'll start there.

Cheers,

Yves

Chris Cox

Legend

And yet the problem doesn't happen for everyone - so the default plugins aren't a likely cause.

There might be some other factor involved (system locale, drive or folder names, who knows).

A

Anonymous

To me, this is now more probably a RAM problem. When you can't paste in Photoshop, try to paste it in an other application. If you can, this is Photoshop. If you can't or the image is altered (for example, in two colors), this is your system. When you can't, try a smaller selection.

Personally, I've encounter years ago problems with Photoshop not pasting while other application still did.

Actually, when I snapshot my entire double screen, I'm can't always paste, whatever the application, but I can still copy-paste small windows.

People should test further and try to paste there "clipboarded" image somewhere else.

M

mediaman54

Participant

I have been pulling my hair out on this one for a long, long time. Very aggravating. Slows productivity down tremendously.

I moved Viveza 2 (by Nik Software) out of my plugins folder.

Now, finally, clipboard pasting seems to work OK in Photoshop CS5 64-bit.

At least so far.

I guess I need to move Viveza back into my plugins folder when I need to use it.

Pain in the butt!!!

A

Anonymous

The NIK configuation file for the Selective Tool (post 88) worked for me with NIKs Color Efex Pro 3 for several weeks as I mentioned in posts 118 and 157. Then I installed NIK Silver Efex Pro 2, which caused the clipboard paste problem all over again. I contacted NIK, who assured me that SEP2 did work under Win7/64, and sent me another cfg file to copy to the Selective Tool folder. SEP2 worked OK for a few days, then the ciipboard paste problem came back. I uninstalled SEP2, and the clipboard worked OK with NIK CEP3 still installed.

Now the clipboard problem is back again with no changes to the system except for a rash of Win7 updates in the meantime. I'm waiting for a response from NIK who still assure me that SEP2 does work with Win7/64. Maybe I'll only connect one machine to the internet and stop getting Win updates on the other if things ever work right again...

It seems to me nothing gets fixed until there's a threat to the bottom line... Clearly this problem has no effect whatsoever on Win7/64 sales, and probably virtually none on CS5. Well, maybe it's momentarily positive for Adobe -- I use PSE9 which is 32bit to run the NIK software when I need it. Maybe some other folks are doing this too. Of course there's the PIA message that I have PSE installed on more than two computers. I only use two computers for goodness sake -- unfortunately I have had a couple of HD problems lately, and so now I need to call PSE9 support yet again.

Anyway NIK is the place to complain, because they realize the pinch on sales may be actually be felt when word of mouth gets out about this problem -- and once out, it takes a long time to recover when customers figure out how to do things differently...

Message was edited by: gbriney - grammatical errors corrected

Noel Carboni

Legend

Windows Updates are virtually always a good thing. It's not a reasonable strategy to block Windows Updates. You have thousands of people at Microsoft working to improve the software you have already purchased, and believe me they put a LOT of effort into making sure it doesn't break things unexpectedly.

I suspect you have a latent problem on your system having to do with clipboard access, that came up coincidentally. Most folks don't see it. I have not had a single problem with the clipboard myself, having never installed any Nik software, but I keep 100% up to date with Windows updates.

Have you ferreted out all the files Nik installed into Photoshop? You may need to compare file lists and modification dates to do this.

If it can help, here's a list of the files normally installed by Adobe:

http://Noel.ProDigitalSoftware.com/temp/Photoshop_CS5_Standard_Installation_Files.zip

-Noel

Y

Yves Horsmans

Participating Frequently

I've just been reading on a bit, since my latest post. I've spotted only one new post, where the name - rename didn't work. Correct? Also I see most of the people have fresh installs of CS5 (vanilla ---- @Mr. Benttop --- lol, cool expression), without other 3rd party plugins.

So I'm going to give it a go again. Wouldn't it be possible that one (or more) of the factory plugins are messing things up for the Windows 7, 64 bit users. Reading all posts, I strongly believe this is the case. If we track down, which one, we're one step closer, right?

Anyone out here who knows the default Plug-ins directory this well, that he or she could make an educated guess on which plug could get unstable, bearing "Windows 7" "64 bit" and "clipboard" in mind. The "victims" could try renaming that specific plugin and report their findings here.

This should work narrowing things down for the people @ MS and Adobe. What do you reckon?

Cheers to all,

Yves

M

Mr_benttop

Participating Frequently

There are quite a lot of possibilities in the Plug-Ins folder even on a vanilla setup:

3D Engines

Photoshop3DEngine.8BI

ADM

ADMPlugin.apl

Automate

CropPhotosAuto.8LI

HDRMergeUI.8BF

WIASupport.8LI

Digimarc

Win64

DigiRead.8bf

DigiSign.8bf

Digiread

cs.lproj

Localizable.strings

da.lproj

Localizable.strings

de.lproj

Localizable.strings

en_US.lproj

Localizable.strings

es.lproj

Localizable.strings

fi.lproj

Localizable.strings

fr.lproj

Localizable.strings

hu.lproj

Localizable.strings

it.lproj

Localizable.strings

ja.lproj

Localizable.strings

ko.lproj

Localizable.strings

nb.lproj

Localizable.strings

nl.lproj

Localizable.strings

pl.lproj

Localizable.strings

pt_BR.lproj

Localizable.strings

ro.lproj

Localizable.strings

ru.lproj

Localizable.strings

sv.lproj

Localizable.strings

tr.lproj

Localizable.strings

uk.lproj

Localizable.strings

zh_CN.lproj

Localizable.strings

zh_TW.lproj

Localizable.strings

Digisign

cs.lproj

Localizable.strings

da.lproj

Localizable.strings

de.lproj

Localizable.strings

en_US.lproj

Localizable.strings

es.lproj

Localizable.strings

fi.lproj

Localizable.strings

fr.lproj

Localizable.strings

hu.lproj

Localizable.strings

it.lproj

Localizable.strings

ja.lproj

Localizable.strings

ko.lproj

Localizable.strings

nb.lproj

Localizable.strings

nl.lproj

Localizable.strings

pl.lproj

Localizable.strings

pt_BR.lproj

Localizable.strings

ro.lproj

Localizable.strings

ru.lproj

Localizable.strings

sv.lproj

Localizable.strings

tr.lproj

Localizable.strings

uk.lproj

Localizable.strings

zh_CN.lproj

Localizable.strings

zh_TW.lproj

Localizable.strings

Effects

Filter Gallery.8BF

Extensions

FastCore.8BX

MMXCore.8BX

MultiProcessor Support.8BX

ScriptingSupport.8li

ScriptUIFlexPhotoshop.swf

ScriptUIFlexServer-app.xml

ScriptUIFlexServer.swf

File Formats

Cineon.8BI

Dicom.8BI

JPEG2000.8BI

PBM.8BI

PCX.8BI

Pixar.8BI

Radiance.8BI

U3D.8BI

WBMP.8BI

Filters

Average.8BF

ChannelPort.8BF

Clouds.8BF

Lens Blur.8BF

Lens Correction.8BF

LightingEffects.8BF

Liquify.8BF

NTSC Colors.8BF

Solarize.8BF

Standard MultiPlugin.8BF

VanishingPoint.8BF

Variations.8BF

Lighting Styles

2 O'clock Spotlight

Blue Omni

Circle of Light

Crossing

Crossing Down

Default

Five Lights Down

Five Lights Up

Flashlight

Flood Light

Parallel Directional

RGB Lights

Soft Direct Lights

Soft Omni

Soft Spotlight

Three Down

Triple Spotlight

Image Stacks

statistics.8BA

Import-Export

Save for Web.8BE

Measurements

MeasurementCore.8ME

Panels

It might take a bit of time trying each of those for long enough to really "know" that you've found it.

Steve Cavanaugh :: Technical Writer:: Coinstar, Inc.

Noel Carboni

Legend

If it's helpful at all, here are lists of the actual files installed by Adobe in the Photoshop area in a new Photoshop CS5 installation, and what they look like after having been updated to 12.0.3...

http://Noel.ProDigitalSoftware.com/temp/OriginalPSCS5Files.zip

http://Noel.ProDigitalSoftware.com/temp/UpdatedPSCS51203Files.zip

-Noel

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded