Photoshop CS6 deactivation after windows reset

Question

Hi there,I recently reinstalled my Windows and forgot do deactivate my Adobe products before (CS6). Now when I start the applications, it shows a window that says that my serial number is already used on two computers (because I use it on two computers ^^) and I have to deactivate it on one. But since I resettet my PC, I can not deactivate the license on the "other" computer (which is actually the same computer just with reinstalled system). as far as I know, adobe has also discontinued the support for CS6 products a few years ago.Is there any option to activate my license on my PC again? Thank you &#10084;&#65039;

jane-e · Accepted Answer

@Moritz34550176m0mb

Adobe Customer Care can reset activations. If they tell you they don't support CS6, tell them you don't want support; you want them to reset your activations. Don't let them send you back to the public forums, as we can cannot do it. Only Adobe Customer Care can reset activations.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

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