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DiHall17567115
Participating Frequently
August 22, 2022
Answered

Photoshop does not see Pantone Connect plugin

  • August 22, 2022
  • 7 replies
  • 34338 views

We have an enterprise Adobe license and were today surprised to find we cannot use Pantone spot colors as we have in the past. We have purchased an annual subscription to Pantone Connect and installed the Pantone Connect plugin in Adobe Creative Cloud, but is not working in Photoshop. The duotones that use Pantone spot colors are still rendering as black and black. All our Adobe apps seem to be up to date. Can you help us understand what might be wrong?

Windows 10

PS version 23.5

    Correct answer Graphic Squirrel

    it's pretty dumb in general.

    I never bothered to pay for a membership -- I got the free year (?) when you buy a physical ColorBook.

    I remember there being a way to get the specific colour added to the documents swatch library.

    There's nothing stopping a person from loading the colour books that came from a previous itteration of Adobe software .... 😐


    Thank you for your assistance - finally found it in a totally different location from the other adobe software. 

    7 replies

    S
    sketchy
    Participant
    January 22, 2024

    My issue was Pantone Connect on a new Mac Mini M2 chip not showing in Plugins. Go to Applications folder, click on PS and search the dropdown for Open in Rosetta. My "Extensions" then appeared and it was in there. 

    D
    default3wo3jg11jx4j
    Participant
    September 4, 2024

    I have an M2 Pro, Photoshop 2023, and I can't replicate your recommendation—I don't see "Open in Rosetta," the Plugins folder seems to have nothing in it, and inside Photoshop it's not recognizing it as a plugin. I don't see extensions as an option. So frustrating! Any advice appreciated!

    B
    brendano32496267
    Participant
    September 4, 2024

    Not located within the plugins folder. Instead, simply right-click on the Photoshop icon located in your applications folder. When the dialogue window opens, check the box to allow the app to "Open using Rosetta".

    S
    sketchy
    Participant
    January 22, 2024

    This is exactly the problem I am having using Mac Mini with an M2 chip. It shows on my Macbook in photoshop Extensions but not in my plugins on MacMini both are Photoshop 25.3.1. There is a problem it's having with the M2 chip? 

    W
    wakedork
    Participant
    January 25, 2024

    .I have found a workaround that works if you have the full Adobe Suite. Firstly, open Illustrator or InDesign where Pantone Connect works correctly. Then, add Pantone colors to a library. Finally, when you open Photoshop, you can select the Pantone color from the library. This method has worked for me in the past.

    T
    tinah28288277
    Participant
    August 18, 2023

    Is your probelem with Pantone Connect and Photoshop solved? I have here in august 2023 the same issue!

     

      D
      DiHall17567115Author
      Participating Frequently
      August 18, 2023

      Yes, I managed to figure it out, but it's still not real intuitive and doesn't name your color correctly in the Duotone options dialog box. You can also create a new LAB swatch that approximates your PMS color, name it whatever you want, and circumvent Pantone Connect entirely. It will import as a spot color in InDesign.

        J
        Joshua25389404vh14
        Participant
        January 13, 2023

        If you have an M1 Mac: You have to do a GET INFO on your Photoshop App. Within the GET INFO window click-on OPEN USING ROSETTA. Then the EXTENSIONS option will appear (as legacy) in the WINDOWS drop down. But I have to say that this Pantone Connect extension is some serious [cursing removed]. I'm trying to figure out how to get a standard PMS color into the second channel of a Duotone and cannot figure it out. WE DID NOT NEED THIS EXTENSION! We just needed our stock PMS libraries back functioning as usual. This is horrible.

         

         

          Stephen Marsh
          Community Expert
          Stephen MarshCommunity Expert
          Community Expert
          January 13, 2023

          I was going to point you to the following topic, however, it appears that you found it anyway:

           

          https://community.adobe.com/t5/photoshop-ecosystem-discussions/how-to-create-duotone-in-photoshop-with-spot-colors/m-p/13486671

           

          Just type in the name of the Pantone colour and enter approx. colour picker values for a composite representation.

           

           

          More here:

           

          https://prepression.blogspot.com/2022/12/photoshop-2022-pantone-color-book.html

            B
            brendano32496267
            Participant
            January 24, 2023

            This is fine for generic color picking, but this doesn't address how to actually specify and select Pantone Solid Coated / Uncoated colors necessary for monotone or duotone offset printing.

            chrisg11235813
            chrisg11235813
            Participating Frequently
            August 30, 2022

            THe first time I installed the plugin it took me a while to find it.  Maybe you are experiencing the same issue (?)

             

            Window>Extension(legacy)>Pantone Connect

              D
              DiHall17567115Author
              Participating Frequently
              August 30, 2022

              I figured it out so the extension shows up. Haven't seen much in the way of instructions on how to use it, though. Do we just use the Pantone spot colors like in the past, or do we have to mess around with the Pantone Connect pallettes? 

              chrisg11235813
              chrisg11235813
              Participating Frequently
              August 30, 2022

              it's pretty dumb in general.

              I never bothered to pay for a membership -- I got the free year (?) when you buy a physical ColorBook.

              I remember there being a way to get the specific colour added to the documents swatch library.

              There's nothing stopping a person from loading the colour books that came from a previous itteration of Adobe software .... 😐

                jane-e
                Community Expert
                jane-eCommunity Expert
                Community Expert
                August 22, 2022

                @DiHall17567115 

                 

                Pantone pulled out of Adobe and is now offering this plug-in by subscription. The ratings are pretty low. I looked this up to try to get more information for you. One thing I read several times is that you need to close and restart Photoshop. Because you didn't say, I have to ask if you did this step?

                 

                Try this link and read the following three numbered paragraphs with it:

                https://exchange.adobe.com/creativecloud.details.103029.pantone-connect.html

                 

                1. Have you tried each of the troubleshooting steps under the heading "Installation Instructions & Troubleshooting" in the Product Info tab (first tab)?

                 

                 

                2. I see that the developer is answering some comments on Ratings and Reviews tab (second tab), so you might try posting there.

                 

                 

                3. The Where to Find It tab (third tab) has an email address for support from Pantone. This is only two short paragraphs, so I've copied it here:

                 

                "After downloading Pantone Connect, you will need to close and restart your Adobe application. After restart, go to Window--Extensions--Pantone Connect to open the extension.

                "If install was not successful, proceed to directions using ZXP download from our product page on Pantone.com and the Anastasiy Extension Manager. Contact us via support@pantone.com if you require assistance, we are very happy to help get you up and running quickly!"

                 

                Let us know if any of this works for you.

                 

                Jane

                Forum volunteer

                 

                  Will Price
                  Will Price
                  Inspiring
                  August 30, 2022

                  Hi Jane,

                   

                  I have the same issue. I have the Pantone Connect plugin is installed, and it's available in InDesign and Illustrator, but not Photoshop. I have tried contacting Pantone support, but have yet to recieve a reply. It's been five days.

                   

                  I cannot leave a review on the adobe exhange page either. I get a Failed to submit the form error.

                   

                  It also looks like the app has been withdrawn from the Apple Store. It doesn't come up in the search for my colleagues. So they have now have no access to Pantone Colour Bridge swatches.

                   

                  It's a hot mess. Do you know how I can escalate this with adobe?

                   

                  Thanks,

                  Will

                    Will Price
                    Will Price
                    Inspiring
                    August 30, 2022

                    Apologies for the typos.

                    Earth Oliver
                    Earth Oliver
                    Legend
                    August 22, 2022

                    From what i understand, the Pantone app is a hot mess and their tech support is just as bad.

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