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October 7, 2023
Question

Photoshop doesn't open .nef files

  • October 7, 2023
  • 3 replies
  • 326 views

Despite updating Photoshop and the nvidia driver, the program throws an error

Cannot open: “PZN_8707.NEF” because a program error occurred.

Photoshop 25.0

Windows 10

Can anyone help?

 

Photoshop Error information
Code: -1
Text: ponieważ wystąpił błąd programu
Message: Nie można otworzyć: “PZN_8707.NEF” ponieważ wystąpił błąd programu.
Stack:
Adobe Photoshop 25.0.0 20230906.r.37 b14e317 - x86
0 address: 0x00007FF7A6125771 base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF7A4820826 base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF7A481FC49 base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF7A4821E23 base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
4 address: 0x00007FF7A31A2CC5 base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
5 address: 0x00007FF7A2AE9943 base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF7A2AF0DCC base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF7A2AF053D base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF7A2AF0082 base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF7A2972EE4 base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF7A1F1C0BE base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
11 address: 0x00007FF7A5CA0273 base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
12 address: 0x00007FF7A2B1451E base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF7A486CC7B base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
14 address: 0x00007FF7A4873E9E base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
15 address: 0x00007FF7A2AEF8CB base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF7A4874AA6 base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
17 address: 0x00007FF7A486F51C base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
18 address: 0x00007FF7A483DA31 base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
19 address: 0x00007FF7A483D125 base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
20 address: 0x00007FF7A482576A base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
21 address: 0x00007FF7A4875506 base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
22 address: 0x00007FF7A5CBB428 base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
23 address: 0x00007FF7A5CBB4BD base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
24 address: 0x00007FF7A5C7BD65 base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
25 address: 0x00007FF7A5C8A01A base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
26 address: 0x00007FF7A41C73CD base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
27 address: 0x00007FF7A5C7E04B base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
28 address: 0x00007FF7A5D4FA82 base: 0x00007FF7A1900000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
29 address: 0x00007FF8E56E7344 base: 0x00007FF8E56D0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
30 address: 0x00007FF8E76C26B1 base: 0x00007FF8E7670000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

This topic has been closed for replies.

3 replies

Per Berntsen
Community Expert
Community Expert
October 7, 2023

Try resetting the Camera Raw preferences.

In Photoshop, go to Edit > Preferences. Press the Control key and click Camera Raw.

Click Yes in the dialog that follows.

 

   

Mike_Gondek10189183
Community Expert
Community Expert
October 7, 2023
Abambo
Community Expert
Community Expert
October 7, 2023

Photoshop does not open raw files. Photoshop passes that task to Adobe Camera Raw. Please try using Bridge to open your NEF file and report back:

 

 

ABAMBO | Hard- and Software Engineer | Photographer