Photoshop doesn't work on my new M5 MacBook Pro

Forum|Forum|1 month ago
July 13, 2026
5 replies
118 views

Ever since I got a new M5 MacBook Pro Photoshop either freezes on launch or locks up just as it finishes launching. It's unusable. All I can do is force-quit. I've tried deleting and reinstalling the app (twice) and renamed the prefs folder so it would generate a new one but nothing works.

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drewvanAuthor

Participant

@MarekMularczyk Hi Marek, I hadn’t tried that but just did and now Photoshop was able to launch. I opened and resaved a photo. Now, I just wonder what was the problem with the new version and how I will be able to update in the future without going through this every time.

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drewvanAuthor

Participant

And now we’re right back where we were before. Photoshop freezes when I try to open a photo that was just open a few minutes ago. I didn’t even save changes before it locked up.

MarekMularczyk

Community Expert

Which version of Photoshop are you running? Have you tried different version to see if it’s going to work?

Adobe Community ExpertAdobe Certified Professional

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drewvanAuthor

Participant

Photoshop 2026 v27.8.0 — it’s the most current version I can get on Creative Cloud. I tried deleting and reinstalling. Also, cleared out old preferences.

MarekMularczyk

Community Expert

Have you tried the previous version?

Adobe Community ExpertAdobe Certified Professional

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