Photoshop encountered an unrecoverable error

Forum|Forum|5 years ago
January 11, 2021
2 replies
1165 views

I am getting an error on launch of photoshop that says it has encountered an unrecoverable error.

I have tried reinstalling as well as older versions of photoshop but the error still persists.

Does anyone have a solution to the problem?

Problem or error

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photosbysusan

Participant

I am having and issue with the new version of photoshop. I got a new hp laptop. downloaded the new version of photoshop on the cloud. Opened up an image i have tried raw and jpg and the same thing happens. I can start doing the image and then all of a sudden i get a blue screen of death. it gave me a stop code: VIDEO DXGKRNL FATAL ERROR

JJMack

Community Expert

Adobe has change its GPU support in PS 22 If you updated ACR 13 would be installed. When you reinstall PS 21.2.4 you may need to to reinstall ACR 12 for ACR 13 GPU support may have been updated to use new supported gpu features.

Also check the HP site see if there is a newer Device Driver for your Latop's graphics....

JJMack

photosbysusan

Participant

what is ACR13? or ACR 12 where do i find it. I can ask hp about the device driver as my computer is only 6 weeks old I am so besides myself as I have pictures to do for someone I did a photoshoot for and now I am 6 weeks late. I honestly need help.