Participating Frequently

Question

Photoshop Error

Forum|Forum|11 months ago
May 7, 2025
2 replies
545 views

Hi guys!

I had this kind of problem even I cant understand whats the problem. When I open the file the first pop-up coming front of me and Im like okay update it then but after that there s another pop-up showing me like couldnt complete cuz of program error. Its just coming up on this file and when I create another file there s nothing something like this problem but when I create the same file again the problem s coming up again. There s anything special on this file like just texts thats all.

So what you guys think about it?

macOS

nikunj.m

Legend

Hi, thanks for reaching out, and we're sorry about the trouble!

Please go to the Help menu, then System Info, and copy the text. You can either paste the text here as a reply or in a text file and share the file with us. Also, did you create this file yourself, or did someone share the file with you?

Thanks,
Nikunj

mizgin_2208Author

Participating Frequently

Hi,

I created this file by myself and I cant do anything on file so I will paste here the text:

Adobe Photoshop Version: 26.4.1 20250225.r.194 4c5f14b arm64

Number of Launches: 78

Operating System: Mac OS 15.3.1

System architecture: Apple M2 Pro, NEON, DOTPROD, HybridCPU(8:4)

Physical processor count: 12

Built-in memory: 16384 MB

Free memory: 7670 MB

Memory available to Photoshop: 12812 MB

Memory used by Photoshop: 70 %

Crash Handler: Adobe

DCX Version: 8.20.0

SAM SDK Version: 11.1.0

ACP.local Status:

- SDK Version: 5.1.0

- Core Sync Status: Reachable and compatible

- Core Sync Running: 7.4.0.31

- Min Core Sync Required: 4.3.66.28

Live Edit Client SDK Version: 4.0.6

Adobe Firefly: 3.1.0-release-firefly_3_1_0_main_23269.40635

OpenColorIO version: 2.4.0

C2PA library version: adobe_c2pa/0.12.2 c2pa-rs/0.32.5

NGL Version: 1.40.0.10

Chalkboard: Disabled.

Chalkboard Doc Create: Disabled.

Precise Color Management for HDR Display: Disabled.

Alias Layers: Disabled.

Highbeam: Enabled.

Touch Bar Property Feedback: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

HarfBuzz Version: 8.4.0

TextEngine: Unified Text Engine

======= GPU

Native API stable: True

OpenCL API stable: True

GPUDeny: 0

GPUForce: 0

useGPU: 1

useOpenCL: 1

isGPUCapable: 1

isGPUAllowed: 1

GPUName: Apple M2 Pro

GPUVendor: APPLE

Apple M2 Pro UNKNOWN, APPLE

IsNativeGPUCapable: 1

IsOpenCLGPUCapable: 1

HasSufficientRAM: 1

GPU accessible RAM: 11,453 MB

Required GPU accessible RAM: 1,500 MB

UseGraphicsProcessorChecked: 1

UseOpenCLChecked: 1

Display: 1

Display Bounds: (0, 0) -> (3456, 2234)

Display scale: 2

High DPI Monitor

Main Display

Display Type: HDR

------- Sniffer output

[0 ms]

Launch GPUSnifferThread

[0 ms]

Start GetSnifferResult

[0 ms]

Start RunAllAPIs

[0 ms]

/Applications/Adobe Photoshop 2025/Adobe Photoshop 2025.app/Contents/MacOS/sniffer -baseTimeMS=570116 -comment=Photoshop Version: Adobe Photoshop 26.4.1 20250225.r.194 4c5f14b arm64

[218 ms]

Start sniffer 2025-04-24 08:23:36

# Photoshop Version: Adobe Photoshop 26.4.1 20250225.r.194 4c5f14b arm64

sniffer -baseTimeMS=570116 -comment=Photoshop Version: Adobe Photoshop 26.4.1 20250225.r.194 4c5f14b arm64

{77 ms}

Start platform native

# displays: 1

Display 0

Display: 1

Main: TRUE

Built in: TRUE

Stereo: FALSE

Bounds: (0, 0) -> (3,456, 2,234)

Dimensions: (3,456 2,234)

Display scale: 2

Physical size: (344.245 222.524)

Pixel size: (0.0996078 0.0996078)

Dynamic range: (0 16)

Attached Device: (DeviceID name=Apple M2 Pro index=0)

# devices: 1

Device 0

Name: Apple M2 Pro

Preferred: TRUE

Power Envelope: DISCRETE

Attachment: EMBEDDED

# attached displays: 1

GPU accessible RAM: 11,453 MB

VRAM: 0 MB

Dedicated System RAM: 0 MB

Shared System RAM: 11,453 MB

API version: 1.0 (1.0)

Device version: 1.0 (1.0)

Vendor name: APPLE

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

End platform native

{178 ms}

Start platform OpenCL

# displays: 0

# devices: 1

Device 0

Name: Apple M2 Pro

Preferred: TRUE

Power Envelope: INTEGRATED

Attachment: UNKNOWN

# attached displays: 0

GPU accessible RAM: 11,453 MB

VRAM: 11,453 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 1.2 (OpenCL 1.2 (Dec 13 2024 23:09:21))

Device version: 1.2 (OpenCL 1.2 )

Vendor name: APPLE

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

Bandwidth: 5,583 GB / s

Compute score: 25,364.7

Device name string: Apple M2 Pro

Device vendor string: Apple

Platform name string: Apple

Platform vendor string: Apple

End platform OpenCL

{216 ms}

Exit code kExitNormal

End sniffer 2025-04-24 08:23:36

[kStatusNormal, kExitNormal]

[218 ms]

Finish RunAllAPIs

[219 ms]

Finish GetSnifferResult

------- Sniffer output

======= GPU

License Type: Subscription

Serial number: 94070805160988899108

GUIDBucket:

Composite Core GPU (comp_core_gpu): on

Composite Core Threads (MultithreadedCompositing): on

Composite Core UI (CompositingDocumentTabUI): off

Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: /Applications/Adobe Photoshop 2025/

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 460,4G, 13,7G free

Required Plugins folder: /Applications/Adobe Photoshop 2025/Adobe Photoshop 2025.app/Contents/PlugIns/Required/

Primary Plugins folder: /Applications/Adobe Photoshop 2025/Plug-ins/

Installed components:

dvametadata.framework dvametadata 25.2.0.1

AdobeXMPScript.framework AdobeXMPScript 79.a1cd12f41 79.a1cd12f41

libdynamic-napi.framework Torq Native local

ICUUnicode.framework ICUUnicode 14.2.2.6bc0507

ICUConverter.framework ICUConverter 14.2.2.6bc0507

AdobeCrashReporter.framework AdobeCrashReporter 16.6.0.202408200234_79b4529

boost_system.framework boost_system 1

AdobeACE.framework AdobeACE 6.0.1 79.c61e7a26bb.

dvanet.framework dvanet 25.2.0.1

AdobeOwl.framework AdobeOwl

MediaCoreIF.framework MediaCoreIF 25.2.0.1

dvascripting.framework dvascripting 25.2.0.1

dvatemporalxmp.framework dvatemporalxmp 25.2.0.1

dvaappsupport.framework dvaappsupport 25.2.0.1

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.1.0 79.c6ae425.

AIDE.framework AIDE 6.3.1 79.af94bee28

dynamiclink.framework dynamiclink 25.2.0.1

dvaaccelerate.framework dvaaccelerate 25.2.0.1

dvametadataui.framework dvametadataui 25.2.0.1

AdobeARE.framework AdobeARE

AdobePDFPort.framework AdobePDFPort

dvaevefactory.framework dvaevefactory 25.2.0.1

dvastorage.framework dvastorage 25.2.0.1

ICUInternationalization.framework ICUInternationalization 14.2.1.6317df5

boost_filesystem.framework boost_filesystem 1

dvaworkspace.framework dvaworkspace 25.2.0.1

AdobeBIB.framework AdobeBIB 4.0.0 79.c61e7a26bb.

AdobeXMPFiles.framework AdobeXMPFiles 79.a1cd12f41 79.a1cd12f41

AdobeLinguistic.framework 16.0.0.1d87f11

dvaplayer.framework dvaplayer 25.2.0.1

filterport.framework filterport 29.0.0.2

PlugPlugOwl.framework PlugPlugOwl 12.0.0.14

dvaaudiotoolkit.framework dvaaudiotoolkit 25.2.0.1

AdobeAGM.framework AdobeAGM 7.1.0 79.c61e7a26bb.

dvaadameve.framework dvaadameve 25.2.0.1

AdobeSVGRE.framework AdobeSVGRE 9.3.0 "79.5bf4e2c4."

AdobePDFL.framework AdobePDFL 17.0.0 79 . bd975a7a4

dvavulcansupport.framework dvavulcansupport 25.2.0.1

dvacore.framework dvacore 25.2.0.1

aiport.framework aiport 29.0.0.2

AdobePIP.framework AdobePIP 8.2.0.16

AdobePDFSettings.framework AdobePDFSettings 1.7

AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.1.0 79.c6ae425.

dvatransport.framework dvatransport 25.2.0.1

xerces.framework xerces 3.2.3.0

exo.framework exo 25.2.0.1

AdobeXMP.framework AdobeXMPCore 79.a1cd12f41 79.a1cd12f41

AdobeJP2K.framework AdobeJP2K 4.0.2 79.6111b85

dvaaudiodevice.framework dvaaudiodevice 25.2.0.1

LogSession.framework LogSession 8.2.0.16

PlugPlugExternalObject.framework 12.0.0.14

utest.framework utest 1

AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.6336193.

dvametadataapi.framework dvametadataapi 25.2.0.1

AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.c61e7a26bb.

CloudAILib.framework CloudAILib 29.0.0.2

SPBasic.framework SPBasic 29.0.0.2

dvacaptioning.framework dvacaptioning 25.2.0.1

AdobeCoolType.framework AdobeCoolType 10.0.0 79.c61e7a26bb.

boost_regex.framework boost_regex 1

boost_program_options.framework boost_program_options 1

dvamediatypes.framework dvamediatypes 25.2.0.1

AdbePM.framework AdbePM 1

boost_date_time.framework boost_date_time 1

dvauxpui.framework dvauxpui 25.2.0.1

dynamic-torqnative.framework Torq Native local

AdobeMPS.framework AdobeMPS 9.0.0.55924 79.9f6b795b

dvaui.framework dvaui 25.2.0.1

dvauxphost.framework dvauxphost 25.2.0.1

MacMemory.framework MacMemory 29.0.0.2

boost_thread.framework boost_thread 1

AILib.framework AILib 29.0.0.2

ICUData.framework ICUData 14.2.2.6bc0507

dvamarshal.framework dvamarshal 25.2.0.1

aifm.framework aifm 29.0.0.2

Unified Extensibility Platform uxp-8.1.1-0-d5ce2d1

UPIC 2.6.0

Required plugins:

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 9.0.0.122 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-9.0.0/"

CmdN: 1.24.7

UAB: 2.18.0-8

UAB4: npm:@ccac/universal-asset-browser@5.9.0

Loaded at: 84 ms - launch time impact: 108 ms

ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"

CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder"

Loaded at: 3046 ms - launch time impact: 0 ms

CCX Sharesheet UXP (Prepared) 30.24.0.0 - from the file "Required Folder"

CC Libraries Panel (Prepared) 4.10.74.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_10_74/"

CAPTURE: 2.0.41 STOCK: 4.2.6

In app notifications (Loaded) 2.0.25.0 - from the file "Required Folder"

Loaded at: 85 ms - launch time impact: 0 ms

Content Credentials (Loaded) 0.50.0.0 - from the file "Required Folder"

Loaded at: 2127 ms - launch time impact: 10 ms

Parametric Filter (Loaded) 1.0.0.0 - from the file "Required Folder"

Loaded at: 248557770 ms - launch time impact: 0 ms

Photoshop Adjustments Panel (Loaded) 2.2.8.0 - from the file "Required Folder"

Loaded at: 3046 ms - launch time impact: 1 ms

Photoshop UXP Export-As (Prepared) 5.11.5.0 - from the file "Required Folder"

Photoshop In App Messaging (Loaded) 4.5.0.0 - from the file "Required Folder"

Loaded at: 3046 ms - launch time impact: 0 ms

Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"

Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"

Share Panel (Prepared) 1.0.9.0 - from the file "Required Folder"

Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"

Substance 3D Viewer Plugin for Photoshop (Prepared) 1.0.0.0 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.substance-3d.viewer.ps/"

IC popup message (Loaded) 1.0.0.0

Loaded at: 2071 ms - launch time impact: 0 ms

Multilayer Protection (Loaded) 1.0.0.0

Loaded at: 2071 ms - launch time impact: 0 ms

Discover Panel (Loaded) 2501.115.0.39 - from the file "Required Folder"

Loaded at: 3047 ms - launch time impact: 13 ms

Neural Filters (Registered) 1.15.0.102 - from the file "Required Folder"

Scan time: 0 ms - entries: 40

Installed TWAIN devices: NONE

Thank you!

ExUSA

Legend

First of all, you may want to update to the latest release of macOS.

Second and more importantly, you are out of scratch disk space. You desperately need more room, both for Photoshop and for macOS. I recommend buying a USB-C or Thunderbolt external drive and keeping at least 100GB of free space. Photoshop and macOS use virtual memory to suppliment RAM and that is likely the reason Photoshop is having problems.

mizgin_2208Author

Participating Frequently

I mean there s no anything special in this file.

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