Photoshop error 224

Forum|Forum|3 months ago
November 11, 2025
3 replies
93 views

I can't find a solution to this problem! Can anyone help? Photoshop has encountered an error and needs to close. You are currently unable to use Photoshop. Please contact Customer Support and use reference code 224 for more information on resolving this issue.

AxelMatt

Community Expert

Unfortunately you haven't given us any detailed description about your problem and no information about your system. Therefore, all proposed solutions are a look into the crystal ball.

Error 224 may indicate a license issue. Logout from your Creative Cloud Client, restart the machine and relogin with your Adobe ID.

If this doesn't work try to reset the CC app:

To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that fails, try to repair : https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if this doesn't help go uninstall/reinstall per the link above

If this already doesn't help we need more info.

What's the exact error message? Please post the meeage word-by-word (or a screenshot=

What were you trying to do when the error occurred?

What you're already trying to do to solve the issue?

Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo