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infectedarceus
Participant
September 6, 2018
Question

Photoshop Error BEX64

  • September 6, 2018
  • 2 replies
  • 2385 views

I have explored other forum posts related to this error but none have solved it. Photoshop recently started crashing every time I use it. It isn't any specific action that triggers it as far as I know. Sometimes it happens within a minute of opening my files, and sometimes it takes up to five minutes. I've tried uninstalling and reinstalling Photoshop, unchecking "Use Graphics Processor", resetting my preferences, and lowering the allowed memory usage, but none of these work.

Here are the problem details:

Description

Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

Problem signature

Problem Event Name: BEX64

Application Name: Photoshop.exe

Application Version: 16.0.0.88

Application Timestamp: 55681d39

Fault Module Name: nvoglv64.dll

Fault Module Version: 24.21.13.9882

Fault Module Timestamp: 5b5f4c60

Exception Offset: 0000000000db9ef9

Exception Code: c0000409

Exception Data: 0000000000000007

OS Version: 10.0.17134.2.0.0.768.101

Locale ID: 1033

Additional Information 1: 8076

Additional Information 2: 8076c94b913d2da100e306c6affd2e3b

Additional Information 3: 9025

Additional Information 4: 90258c596cefcd367d75529ca45815f5

Extra information about the problem

Bucket ID: b13ef7a82a66093b5148771a1df00558 (1245376251023066456)

This topic has been closed for replies.

2 replies

D
danielm44109155
Participant
January 4, 2019

its been long time this problem seems nobody couldn't solved yet, i have exactly same problem since it shows bex64 and nvoglv64.dll log. and again, exactly since around the date you posted this.

im using gtx 650ti, tried latest driver didn't help me get rid of this.

but i just tried this, uncheck "use graphic processor" works good but i start annoyed by smh graphic glitchy when working, as its no anti alias at all.

second thing, i just leave "use graphic processor checked but i put out one stick of ram, so i use single 4gb ddr3 stick, and its work like a charm. but the solution of detatching ram just in case for photoshop and adobe premier pro sometimes. i need more ram in other app.

do you think this problem could probably hardware fault?

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
September 6, 2018

Hi Infectedarceus,

We're sorry to hear about the error, the faulty module nvoglv64.dll depicts that the error is related to the graphics processor.

Could you please try updating the gpu drivers from manufacturer's website and let us know if it helps?


Make sure you uninstall the current driver(s) that you have installed before installing the new version (verify the uninstall by checking whether the DLL file involved in this error has been removed from your system).

Regards,
Sahil

I
infectedarceusAuthor
Participant
September 6, 2018

Done, but the crash still happens. These are the new crash details:

Description

Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

Problem signature

Problem Event Name: BEX64

Application Name: Photoshop.exe

Application Version: 16.0.0.88

Application Timestamp: 55681d39

Fault Module Name: nvoglv64.dll

Fault Module Version: 24.21.13.9907

Fault Module Timestamp: 5b7be39a

Exception Offset: 0000000000dbad59

Exception Code: c0000409

Exception Data: 0000000000000007

OS Version: 10.0.17134.2.0.0.768.101

Locale ID: 1033

Additional Information 1: 4449

Additional Information 2: 444951be6364cbd99b458863e5aee054

Additional Information 3: 9dde

Additional Information 4: 9ddea62c177c1449ad119c0916a549f1

Extra information about the problem

Bucket ID: e0eff292bcc1025098c8dacc59f5e596 (1785917823469872534)

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
September 6, 2018

Uninstall the nvidia drivers, restart your system into Safe Mode, run DriverSweeper* to get rid of the junk that the uninstaller didn't remove and then install the drivers again. If that still doesn't work then install some older drivers.

Guru3D - Driver Sweeper

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