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Anastasia3827328770yj
Participating Frequently
November 12, 2024
Question

Photoshop fails on mac m3

  • November 12, 2024
  • 1 reply
  • 707 views

Hello, i just bought new laptop Apple M3 Pro 36 Gb. First few days photoshop was working perfectly after that it started fail for no reason. Just in the middle of editing it closes, doesnt show any error or something. First it was 12 per day, now it progresses. As long as i use it as often it fails. So now it is almost at every picture I am editing. I already tried other cersion of Photoshop, nothign works. I also gave the photoshop permission to the disk, but nothing changed. Does anybody has the same issue? 

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    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    November 13, 2024

    Hey, @Anastasia3827328770yj. Welcome to the Photoshop Community. I'll need more info to help you figure this out. 

     

    Please share the system information from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here. I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

     

    Go to the location of the preference folder mentioned below and rename it to back up. (https://adobe.ly/3u7u84j)

    macOS: Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.

    Library > Preferences > Adobe Photoshop [version] Settings

    Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025.old)

    This will give a fresh start to Photoshop as a new installation.

     

    Let me know if it helps. Thanks!
    Sameer K

    (Use '@mention' to tag me when you reply)

      A
      Anastasia3827328770yjAuthor
      Participating Frequently
      November 13, 2024

      Hello,

       

      thank you for your response. I today reinstalled the oldest available version. Almost the whole day it was working fine and in the evening again crashed. I can copy the info you asked for, only the issues I have Russian version of Photoshop and it doesn't permit me to change the language (there is only Russian in the settings), i guess i should reinstall it in English or is it okay to send it as it is now? 

      I am not sure if it the same account i am using with my subscription, but I sent some reports yesterday by clicking the button "report", but described it once as it happened really 30-40 times yesterday. I will try also the way you send below, maybe it will work

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