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Participant
Sep 6, 2026 8:54 PM UTC
Question

Photoshop Fails to Open With “Error Deserialising device_to_ep.json” After Preference Reset

This happens when I'm trying to open Photoshop. I did the suggested reset of preferences, restarted and it worked briefly. But I closed it down because I couldn't get the remove tool yo work without an error. Also, neural filters options had disappeared. I am finding Photoshop so frustrating. Every time it updates, something doesn't work. This issue isn't due to an update since last time. 

 

Any help would be appreciated 

    1 reply

    Trevor.Dennis
    Community Expert
    Community Expert
    Sep 7, 2026 12:15 AM UTC

    If you can keep it running long enough, go Help > System Info > Copy and paste to this thread.  It’s a lot data but don’t worry about it.

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