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Participant
April 20, 2025
Question

Photoshop file not opening as error says file not compatible with this version of photoshop

  • April 20, 2025
  • 2 replies
  • 175 views

Hi there, 

 

I was working on a file for the past week which is saved on creative cloud. Last night I was going through minor issues with the document as it was slowing down and not changing the size of one of the images I put, so I saved the document to the cloud and closed it and restarted my laptop in hopes that it will get rid of that problem. I try opening the document and it comes up with an error and says that the Photoshop file is incompatible even though it was made in its newest version and opened on that same version. Could I please get some help with this

2 replies

Stephen Marsh
Community Expert
Community Expert
April 21, 2025

Can you download the file from the cloud and try opening it locally?

Glenn 8675309
Legend
April 20, 2025

What is the exact name of the file (including it's extension)?