Photoshop for iPad crashes on startup every time

Forum|Forum|5 years ago
May 17, 2021
2 replies
590 views

Just downloaded Photoshop for iPad. Each time I start the app, it crashes while displaying 'Fetching subscription data'. Tried deleting app an reinstalling. So, basically, I have no working Photoshop app. Using 6th generation iPad with iPadOS 14.5.1 and 10GB of free space.

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Michael J. Hoffman

Community Expert

Hi Andrew,

Is your iPad settings set to a region other than US-English? Please see this thread:

https://community.adobe.com/t5/photoshop-for-mobile/photoshop-not-opening-on-ipad-pro/td-p/11688822

If you have US-English set and still get crashes, please come back and we'll try to get you additional help.

A

Andrew MarlowAuthor

Participant

So, yes, setting my region to US enables the app to load. Thank you. The only new problem is that having logged in with my Creative Cloud account (I had one set up on Windows desktop), the iPad version wants me to set up a new subscription before I can use it. I mistakenly thought the account I had would allow me to use it on both devices, not pay again.

D

DaveJCummings

Community Expert

It should be able to. Just to clarify, you do have a subscription to PS via the Creative Cloud? And how many devices is that set up for? I know with regular PS, you're just allowed for 2 devices, I'm not quite sure if PS for the iPad counts as one of those devices

jane-e

Community Expert

Hi @Andrew Marlow

Since your question is about Photoshop for iPad, I have moved this from the Photoshop forum where you posted to PS for Mobile.

~ Jane

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