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xxCounterpoinTxx
xxCounterpoinTxx
Inspiring
May 7, 2022
Question

Photoshop freezes single tab, can save and edit others. Need to reopen to edit again.

  • May 7, 2022
  • 4 replies
  • 3677 views

I think I've had this problem for over a year now. I've had it today and I need to find a solution for this.

 

I work on rather large files with multiple layers. I work on them for 2 hours or so each. I often have 4-5 different simiar 4GB files open at the same time. My system is a beast and it can handle it.

 

Randomly, totally randomly... the image in one tab will freeze. I can't edit it anymore. It's locked. I can edit other tabs and I can save the frozen tab... but I need to save + reopen to work on it again. I was hoping this would be fixed in an update but it has been happening for longer than I can remember and I've absolutely had it today as it's happened at least 5 times during my work day.

 

Latest PS version. AMD 5950X + 6900XT + 64GB RAM. Everything is up to date.

 

I've already "reset my preferences" so please don't ask me to do that again.

 

Is this a known bug or issue that has a solution?

 

Thanks for any help!

 

    4 replies

    Y
    Y.Ö.
    Participant
    November 2, 2024

    I know it's been years and ı hope you found to sollution, but in my case disabling flick panning is solved to problem for me ı hope it solves for everyone.

     

    edit>preferences>tools>flick panning(turn off)

     

    make it like that.

    Besnardm
    Besnardm
    Known Participant
    November 3, 2025

    Having this issue on latest Photoshop. Super frustrating :).

    xxCounterpoinTxx
    xxCounterpoinTxxAuthor
    Inspiring
    May 14, 2023

    I found a solution to the problem. Works 100% guaranteed.

     

    I bought an RTX 4090. 

    Mylenium
    Mylenium
    Legend
    May 8, 2022

    Sorry, my bad, I meant the developer tools which contain a GPU monitoring utility:

     

    https://gpuopen.com/tools/

     

    For generically monitoring program activity good old Sysinteranls/ Microsoft Process Explorer is your go-to. You'd set it filtered to PS and then see whether some failed function calls or I/O requests come up.

     

    Mylenium

    xxCounterpoinTxx
    xxCounterpoinTxxAuthor
    Inspiring
    May 9, 2022

    So, this definitely isn't a bug in Photoshop.

     

    It's my "hardware accelleration buffers" or something. I need to monitor a bunch of programs for "failed function calls".

     

    What do I do when I find "failed function calls"?

     

    Just wanted to clarify. You're telling me it's definitely my system and definitely not a problem with photoshop that needs to be fixed by the developers. I want to make sure I'm not completely wasting my time with all of this.

    Thanks for your help.

     

     

    xxCounterpoinTxx
    xxCounterpoinTxxAuthor
    Inspiring
    May 11, 2022

    I'm sorry, I have absolutely no idea what I'm doing looking at all of this debugging stuff, how to use them or how to interpret any data I am seeing with them or what to do with any information I see in them.

     

    If there is an issue with the 6900XT (AMDs flagship GPU) and Photoshop it shouldn't be up to me to be debugging this stuff.

     

     

     

     

     

    Mylenium
    Mylenium
    Legend
    May 7, 2022

    It's probably a very, very specific issue with one of your hardware acceleration buffers locking up and/ or PS losing track of swap file data. At least for the first case you could try and install AMD's debugging tools. Otherwise keeping a keen eye on disk activity and/ or onitoring it with specialized tools might also offer some clues.

     

    Mylenium

    xxCounterpoinTxx
    xxCounterpoinTxxAuthor
    Inspiring
    May 7, 2022

    Thanks for your reply.

     

    "AMD's debugging tools?" Is there some specific tool I should be looking for? Nothing specific comes up searching for AMD debugging tools. What "specialised tools" would you recommend for me to monitor my "hardware acceleration buffers"?

    I have 4 work SSDs installed in this machine and my PS scratch disk has two of them selected. 

     

    It's now happened again twice today. 3 images open and it has happened to the first two. I'm just clicking around editing things and after 45 minutes of work the image freezes. I need to move on to another tab while I save the frozen one. I can't be the only person on the planet with this problem.

    It seems like it has become worse and it happens on every image now.

     

    It is becoming a major irrirtation 😞

     

     

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