Photoshop freezes when opening new file

Question

I booted up Photoshop 2023 today, which has been working just fine for me, and whenever I tried to open a file Photoshop would freeze. I force quit it multiple times, then decided to uninstall and reinstall. It reinstalled 2024 for me...still having the same issue. I deleted the preferences. I restarted my computer. I'm not sure what else I can do.

Working on a Mac, running Sonoma 14. Still a beginner Photoshop user.

Would appreciate any help, I have a project due tomorrow 😩

Kevin Stohlmeyer · Answer

Hi @orianat13063313 without opening a file - go to Photoshop Help Menu/System Info - copy and paste the details here.

In the meantime - try following this page to properly reset preferences. See if it makes any difference:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.