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douglasa93232123
Participant
August 3, 2017
Answered

Photoshop freezes when opening Raw file

  • August 3, 2017
  • 11 replies
  • 8729 views

I am using PS CC 2017 with the current updates installed. My OS is Windows 7, again up to date.

If I attempt to open any raw file (Olympus or Panasonic) from PS, the image opens in the Camera Raw window. Following any adjustments, or none at all, selecting "Open Image" causes the Camera Raw window to close, but the image will not open in PS and PS itself freezes, not responding to the selection of any button, including the "close" button. Opening Task Manager shows PS "not responding" and I have to force a closure.

I have tried uninstalling PS, shutting down the PC, then re-booting and installing PS, and doing update. Does not help!

Where do I go now, please?

      This topic has been closed for replies.
      Correct answer alaricmccarthy

      Hi there,

      I had the exact same problem since downloading PS CC 2017 two days ago (pressing 'Open Image' in Camera Raw resulted in PS freezing every time). I have managed to find a fix for my system, so I hope this works for you (I am by no means a technical expert). Here's what I did:

      Open photoshop. Click 'Edit' tab. Go to 'Preferences' and open 'Camera RAW'. Under 'Performance' I unticked 'Use Graphics Processor'.

      Since then any files I open in Camera RAW now open in PS without it freezing. My OS is also Windows 7.

      11 replies

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      Mylenium
      Mylenium
      Legend
      August 4, 2017

      This is a bug. You need to reinstall the MS Visual C runtimes, since they may have gotten messed up during some update. There is a explanation for it somewhere, I just don't have the link handy.

      Mylenium

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