Known Participant

질문

Photoshop freezes when trying to change the size or hardness of the brush.

Forum|Forum|1 month ago
February 24, 2026
13 답변들
398 조회

After the last update 27.4, Photoshop freezes when trying to change the size or hardness of the brush. It only helped to switch back to the previous version 27.3.1

There are no errors when the program freezes, and if you minimize the application and expand it, it will restore. But the brush settings won't change, and if you try to change them again, Photoshop freezes again.

jane-e

Community Expert

@Mileon17 wrote: “I think it’s not about the smoothing”

Can you tell us what happens when you change your Smoothing from 0% to 100%?

Jane

Morse code

Participating Frequently

This Photoshop issue shows how updates can disrupt workflow, similar to how Globe SIM Card Registration ensures a stable and reliable connection to avoid interruptions in service.

@mj

Community Expert

Hi @Mileon17 ,

Ensure smoothing is enabled.
Steps:

Select the Brush Tool (B)
Look at the top toolbar
Find Smoothing and inscrease the value.

Let us know if this helps

mj

Mileon17

Participant

Thanks for replying. I think it’s not about the smoothing because the line itself feels choppy no matter how smooth i draw the curve, and the issue still persist after adding smoothing

Ged_Traynor

Community Expert

@Mileon17 try manually resetting your Photoshop preferences

Mileon17

Participant

Thanks for trying. but I went ahead and did what you said the app still not working properly it still tries to make curves as individual lines and it more prominent when you make the curve zoomed out.

Mileon17

Participant

Mileon17

Participant

The app is really laggy and I have a decent pc . but when I draw the line does not feel smooth and the outcome is the curves became jagged and weird they look like lines that tries to look like curves. idk what to do I tried messing around with the performance settings nothing seemed to help this is really unusable

if you want the system infor :

Adobe Photoshop Version: 27.2.0 20251213.r.15 e3408e7 x64 (final, Release)
Number of Launches: 9
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.26200.8037
System architecture: AMD CPU Family:15, Model:1, Stepping:2, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3394 MHz
Built-in memory: 32693 MB
Free memory: 20657 MB
Memory available to Photoshop: 25130 MB
Memory used by Photoshop: 69 %
Crash Handler: Adobe
DCX Version: 9.11.1
SAM SDK Version: 14.3.4
ACP.local Status:
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- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: v6.1.1
Adobe Firefly: Please use any generative AI feature to view the latest version.
OpenColorIO version: 2.4.2
Content Credentials is not available
NGL Version: 1.42.0.5
Chalkboard: Disabled.
Chalkboard Doc Create: Disabled.
D3D12Warp renderer: Disabled.
Precise Color Management for HDR Display: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Pentablet
Spec Version 1.1
Impl Version 1.0
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PSUserConfig entries:
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Image tile size: 1028K
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HarfBuzz Version: 11.0.0
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OpenCL API stable: True
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isGPUCapable: 1
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GPUName: AMD Radeon RX 9060 XT
GPUVendor: AMD
AMD Radeon RX 9060 XT UNKNOWN, AMD
IsNativeGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 16,200 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 0
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (2560, 1440)
Display scale: 1
Main Display
Display Type: SDR
Display Profile: sRGB IEC61966-2.1
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
C:\Program Files\Adobe\Adobe Photoshop 2026\sniffer.exe -baseTimeMS=6326385 -comment=Photoshop Version: Adobe Photoshop 27.2.0 20251213.r.15 e3408e7 x64

[0 ms]
Start GetSnifferResult

[767 ms]
Start sniffer 2026-04-15 17:31:59
# Photoshop Version: Adobe Photoshop 27.2.0 20251213.r.15 e3408e7 x64
C:\Program Files\Adobe\Adobe Photoshop 2026\sniffer.exe -baseTimeMS=6326385 -comment=Photoshop Version: Adobe Photoshop 27.2.0 20251213.r.15 e3408e7 x64

{69 ms}
Start platform native
# displays: 1
Display 0
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\\.\DISPLAY1
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Supports UMA: UNSUPPORTED
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End platform native
{264 ms}

{265 ms}
Start platform OpenCL
# displays: 0

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Device 0
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API version: 2.1 (OpenCL 2.1 AMD-APP (3665.0))
Device version: 2.0 (OpenCL 2.0 AMD-APP (3665.0))
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 525 GB / s
Compute score: 2,200.75
Device name string: gfx1200
Device vendor string: Advanced Micro Devices, Inc.
Platform name string: AMD Accelerated Parallel Processing
Platform vendor string: Advanced Micro Devices, Inc.
End platform OpenCL
{721 ms}

Exit code kExitNormal
End sniffer 2026-04-15 17:32:00
[kStatusNormal, kExitNormal]

[767 ms]
Finish RunAllAPIs

[770 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90960215821066276936
GUIDBucket:
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Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (CompositingDocumentTabUI): off
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Application folder: C:\Program Files\Adobe\Adobe Photoshop 2026\
Temporary file path: C:\Users\MiLeon\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
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Startup, 952.9G, 283.2G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2026\Required\Plug-ins\
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Required plugins:

Accented Edges 27.2 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 27.2 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 27.2 - from the file “Filter Gallery.8bf”
Average 27.2 - from the file “Average.8bf”
Bas Relief 27.2 - from the file “Filter Gallery.8bf”
BMP 27.2 - from the file “Standard MultiPlugin.8bf”
Camera Raw 18.2.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 18.2.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal 27.2 - from the file “Filter Gallery.8bf”
Charcoal 27.2 - from the file “Filter Gallery.8bf”
Chrome 27.2 - from the file “Filter Gallery.8bf”
Cineon 27.2 - from the file “Cineon.8bi”
Clouds 27.2 - from the file “Clouds.8bf”
Color Halftone 27.2 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 27.2 - from the file “Filter Gallery.8bf”
Conté Crayon 27.2 - from the file “Filter Gallery.8bf”
Craquelure 27.2 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 27.2 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 27.2 - from the file “Standard MultiPlugin.8bf”
Crosshatch 27.2 - from the file “Filter Gallery.8bf”
Crystallize 27.2 - from the file “Standard MultiPlugin.8bf”
Cutout 27.2 - from the file “Filter Gallery.8bf”
Dark Strokes 27.2 - from the file “Filter Gallery.8bf”
De-Interlace 27.2 - from the file “Standard MultiPlugin.8bf”
Dicom 27.2 - from the file “Dicom.8bi”
Difference Clouds 27.2 - from the file “Clouds.8bf”
Diffuse Glow 27.2 - from the file “Filter Gallery.8bf”
Displace 27.2 - from the file “Standard MultiPlugin.8bf”
Dry Brush 27.2 - from the file “Filter Gallery.8bf”
Entropy 27.2 - from the file “statistics.8ba”
Export Color Lookup Tables 27.2 - from the file “Export3DLUT.8be”
Extrude 27.2 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 27.2 - from the file “FastCore.8bx”
Fibers 27.2 - from the file “Standard MultiPlugin.8bf”
Film Grain 27.2 - from the file “Filter Gallery.8bf”
Filter Gallery 27.2 - from the file “Filter Gallery.8bf”
Fresco 27.2 - from the file “Filter Gallery.8bf”
Glass 27.2 - from the file “Filter Gallery.8bf”
Glowing Edges 27.2 - from the file “Filter Gallery.8bf”
Grain 27.2 - from the file “Filter Gallery.8bf”
Graphic Pen 27.2 - from the file “Filter Gallery.8bf”
Halftone Pattern 27.2 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 27.2 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 27.2 - from the file “HDRMergeUI.8bf”
HSB/HSL 27.2 - from the file “Standard MultiPlugin.8bf”
IFF Format 27.2 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 27.2 - from the file “Filter Gallery.8bf”
JPEG 2000 27.2 - from the file “JPEG2000.8bi”
Kurtosis 27.2 - from the file “statistics.8ba”
Lens Blur 27.2 - from the file “Lens Blur.8bf”
Lens Correction 27.2 - from the file “Lens Correction.8bf”
Lens Flare 27.2 - from the file “Standard MultiPlugin.8bf”
Liquify 27.2 - from the file “Liquify.8bf”
Matlab Operation 27.2 - from the file “ChannelPort.8bf”
Maximum 27.2 - from the file “statistics.8ba”
Mean 27.2 - from the file “statistics.8ba”
Measurement Core 27.2 - from the file “MeasurementCore.8me”
Median 27.2 - from the file “statistics.8ba”
Mezzotint 27.2 - from the file “Standard MultiPlugin.8bf”
Minimum 27.2 - from the file “statistics.8ba”
MMXCore Routines 27.2 - from the file “MMXCore.8bx”
Mosaic Tiles 27.2 - from the file “Filter Gallery.8bf”
Multiprocessor Support 27.2 - from the file “MultiProcessor Support.8bx”
Neon Glow 27.2 - from the file “Filter Gallery.8bf”
Note Paper 27.2 - from the file “Filter Gallery.8bf”
NTSC Colors 27.2 - from the file “NTSC Colors.8bf”
Ocean Ripple 27.2 - from the file “Filter Gallery.8bf”
OpenEXR 27.2 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 27.2 - from the file “Filter Gallery.8bf”
Palette Knife 27.2 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 27.2 - from the file “Filter Gallery.8bf”
Paths to Illustrator 27.2 - from the file “Standard MultiPlugin.8bf”
PCX 27.2 - from the file “PCX.8bi”
Photocopy 27.2 - from the file “Filter Gallery.8bf”
Picture Package Filter 27.2 - from the file “ChannelPort.8bf”
Pinch 27.2 - from the file “Standard MultiPlugin.8bf”
Pixar 27.2 - from the file “Pixar.8bi”
Plaster 27.2 - from the file “Filter Gallery.8bf”
Plastic Wrap 27.2 - from the file “Filter Gallery.8bf”
Pointillize 27.2 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 27.2 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 27.2 - from the file “PBM.8bi”
Poster Edges 27.2 - from the file “Filter Gallery.8bf”
Radial Blur 27.2 - from the file “Standard MultiPlugin.8bf”
Radiance 27.2 - from the file “Radiance.8bi”
Range 27.2 - from the file “statistics.8ba”
Render Color Lookup Grid 27.2 - from the file “Export3DLUT.8be”
Reticulation 27.2 - from the file “Filter Gallery.8bf”
Ripple 27.2 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 27.2 - from the file “Filter Gallery.8bf”
Save for Web 27.2 - from the file “Save for Web.8be”
Save for Web Drover 27.2 - from the file “Save for Web Drover.8be”
ScriptingSupport 27.2 - from the file “ScriptingSupport.8li”
Shear 27.2 - from the file “Standard MultiPlugin.8bf”
Skewness 27.2 - from the file “statistics.8ba”
Smart Blur 27.2 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 27.2 - from the file “Filter Gallery.8bf”
Solarize 27.2 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 27.2 - from the file “Filter Gallery.8bf”
Spherize 27.2 - from the file “Standard MultiPlugin.8bf”
Sponge 27.2 - from the file “Filter Gallery.8bf”
Sprayed Strokes 27.2 - from the file “Filter Gallery.8bf”
Stained Glass 27.2 - from the file “Filter Gallery.8bf”
Stamp 27.2 - from the file “Filter Gallery.8bf”
Standard Deviation 27.2 - from the file “statistics.8ba”
Substance 3D Viewer NO VERSION - from the file “Substance3DViewerForPs.8bi”
Sumi-e 27.2 - from the file “Filter Gallery.8bf”
Summation 27.2 - from the file “statistics.8ba”
Targa 27.2 - from the file “Standard MultiPlugin.8bf”
Texturizer 27.2 - from the file “Filter Gallery.8bf”
Tiles 27.2 - from the file “Standard MultiPlugin.8bf”
Torn Edges 27.2 - from the file “Filter Gallery.8bf”
Twirl 27.2 - from the file “Standard MultiPlugin.8bf”
Underpainting 27.2 - from the file “Filter Gallery.8bf”
Vanishing Point 27.2 - from the file “VanishingPoint.8bf”
Variance 27.2 - from the file “statistics.8ba”
Water Paper 27.2 - from the file “Filter Gallery.8bf”
Watercolor 27.2 - from the file “Filter Gallery.8bf”
Wave 27.2 - from the file “Standard MultiPlugin.8bf”
WIA Support 27.2 - from the file “WIASupport.8li”
Wind 27.2 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 27.2 - from the file “WBMP.8bi”
ZigZag 27.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 10.5.1.3 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-10.5.1\"
CmdN: 1.30.12
FMS: 1.14.22
UAM: 1.27.0
UAB: 2.18.0-17
UAB4: 5.122.1
SAM.js: 10.0.697
AXT: 1.0.7
Loaded at: 359 ms - launch time impact: 11 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.20.1.0 - from the file "Required Folder"
Loaded at: 5750 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 30.31.8.0 - from the file "Required Folder"
Share Panel (Loaded) 1.0.27.0 - from the file "Required Folder"
Loaded at: 359 ms - launch time impact: 0 ms
In app notifications (Loaded) 10.0.113.0 - from the file "Required Folder"
Loaded at: 375 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.53.4.0 - from the file "Required Folder"
Loaded at: 5406 ms - launch time impact: 11 ms
CC Libraries Panel (Prepared) 4.14.50.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\"
CAPTURE: 2.0.41 STOCK: 4.2.7
Parametric Filter (Prepared) 1.0.0.0 - from the file "Required Folder"
Photoshop Adjustments Panel (Loaded) 2.3.14.0 - from the file "Required Folder"
Loaded at: 5750 ms - launch time impact: 2 ms
Photoshop UXP Export-As (Prepared) 5.12.9.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.8.8.0 - from the file "Required Folder"
Loaded at: 5750 ms - launch time impact: 2 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"
Substance 3D Viewer Plugin for Photoshop (Prepared) 1.0.0.0 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.substance-3d.viewer.ps\"
IC popup message (Loaded) 1.0.0.0
Loaded at: 5109 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 5109 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2510.134.0.8 - from the file "Required Folder"
Loaded at: 5750 ms - launch time impact: 1 ms
Neural Filters (Registered) 1.15.0.105 - from the file "Required Folder"
Scan time: 0 ms - entries: 31

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\index.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\extensions\capture\capture.html”
Export As 4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2026\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2026\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\manager.html”

Installed TWAIN devices: NONE

Sarah13242작성자

Known Participant

I installed the 27.5 update, and the problem is still there. It's unfortunate. 😥

Sameer K

Community Manager

Hey, @Sarah13242, @MAdrian & @kevin_8960. Thanks for the updates.

Please make sure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2026 > Rename > Adobe Photoshop 2026. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
Restart the computer.

These changes will provide a fresh start to Photoshop, much like a new installation.

Thanks!
Sameer K

M

MAdrian

Known Participant

Thank you for the reply Sameer. I followed your suggestion, the issues go away when i make a new PS Settings folder, and that solution actually helped me norrow down the possible conflicts that cause this issue. As far as i can see, it comes from the PSUserConfig.txt that most wacom tablet users use to be able to uncheck Windows Ink and still have pen pressure in Photoshop. That in relation with my Brushes. If i delete the brushes.psp, it works ok with PSUserConfig.txt, but not if i have the my old brushes.psp.

Also the problem seems to happen only if i have the Brushes settings tab opened in PS with Brush tip settings highlighted. If i close the tab, hardness and brush size on right click behave normally.

So there seems to be a conflight between actual brushes, the brush settings tab, and the psuserconfig.txt that helps us wacom users use pen pressure without using Windows Ink.

So as a temporary fix for the rest of us in this thread, i suggest closing the brush settings tab, and see if it works allright after that. I moved the brush settings tab in the collapsable tab group and it work fine like this, tho it’s a bit annoying for me.

M

MAdrian

Known Participant

So version 27.5 just got realeased and the problem is still there, this is unbelivable, its there for 1 month and its workflow breaking, and no fixes in sight, what’s going on Adobe? We are paying money for the apps to work properly.

M

MAdrian

Known Participant

Any updates, 2 weeks have passed and the issue is still there, it’s really annoying.

Sarah13242작성자

Known Participant

There is no news. I just went back to version 27.3.1 via Creative Cloud - Photoshop - Three dots - Other versions

Everything is working fine on it. I hope with the new update, this problem will be solved.

C

carl746

Inspiring

27.4.0 freezes randomly for me. I don’t remember every situation, but it’s happened when applying grain with the Camera Raw Filter, and when using Revert.

nataliaff

Participant

I have exactly the same issue, freezes when you try to change brush hardness.

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