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July 9, 2020
Question

Photoshop freezes when zooming and dragging canvas - iMac 2013 MAJOR ISSUE!

  • July 9, 2020
  • 12 replies
  • 9912 views

I have an issue where my canvas freezes when I zoom in or drag the canvas, and it remains stuck on the screen. I can move the canvas normally but I cant move anything or interact. No layers, no tools or buttons do anything.

Mac user, late 2013 model. Im updated to the latest versions and such. 

 

Ive posted already here about it on a similar thread with the same issue but im fed up now. Had the problem for a while. The other day I was trying to cut out an image (very small file) and every minute or so it freezes so I have to reopen the file. So file size doesnt effect it. Zooming, moving and dragging the screen around seems to make it happen and on a frequent basis.

 

Ive already been advised to turn off the graphics card which isn't a cure as it still happens after this and this should never be a cure as its horrible to work in with it deactivated. I have also been advised to turn Legacy Compositing on or off which was turned off so I tried turning it on and closed and reopended PS. I then get a ghost version of whatever I move left in its place. So if I move a box for example there is a duplicate box still in the origional place but I cant delete it or move as if it where a ghost image of the origional. So this is not the answer.

 

I have friends with the same issue and also read other posts and complaints about it so its wide spread. Whats going on?

This topic has been closed for replies.

12 replies

Derek Cross
Community Expert
Community Expert
July 22, 2020

Which exact version of Photoshop and OS?

How much RAM and spare disk capacity do you have?

Have you tried resetting the Photoshop  preferences?

 

Known Participant
July 22, 2020

for me OS version is 10.15.6

Photoshop 21.2.1 (just updated today)

32 GB of RAM

2 x AMD FirePro D300 2GB

 

I did not try to reset the preferences, I will see if that does somesting.

 

The problem is that is happens quite at random and is not that easy to reproduce.

Known Participant
July 22, 2020

Same issue and like you said turning off GPU acceleration is not an option.

 

I also noticed if I have multiple tabs / pictures open and it freezes in one, it will still continue to work in the other ones.

 

Mac Pro late 2013 here too.

Participant
November 3, 2020

I have the same issue running the latest PS on a Windows 10 Pro machine and have to come to realize there is no online helpdesk anymore 😞

If I have to go thru this to be able to replace the sky I prefer downgrading to the previous version !