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TiarraJanePhoto
TiarraJanePhoto
Participating Frequently
January 10, 2020
Question

Photoshop freezing at 99% when saving file - macOS

  • January 10, 2020
  • 2 replies
  • 3271 views

The most common workflow for me is importing to LR, color correcting in LR, retouching in PS, then once work is done in PS I save the file which takes the new retouched TIF back to LR.

The past two weeks or so whenever I save PS gets stuck at 99% when saving. I'm wasting a ton of time editing because I have to force quit PS and go back and make all the same edits.

 

Everything I've tried doesn't seem to work. Is anyone else experiencing this?? HELLLPPPP!!!

 

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    2 replies

    B
    Bugmugs2
    Inspiring
    July 20, 2020

    I'm having the same problems, and since none of the possible solutions offered in this and other forums are working, I decided to go on a chat with Adobe to describe the problem and at least have the word pass up through the ranks that there's a problem here! After taking remote control of my computer and observing my demonstration of the problem, the technician worked for more than an hour trying different approaches. Nothing he tried solved the problem or even improved the save times. After the last failure, the technician disconnected himself, without telling me, and dropped my problem into the "General Queue" for another technician to pick up. After another endless wait, I shut the whole process down in frustration. 

    I told the techie that many others are having this problem and that it's almost certainly a bug, but he just didn't want to give up, until he did--suddenly and without explanation. Adobe, will you please explain yourselves?

    C
    CMcDowall
    Inspiring
    February 7, 2022

    For whatever its worth, I have a brand new Mac Mini M1 running Photoshop 23.1.  I just waited 15 minutes for my file to save. It reached 99% quickly, then just sat there. The file is saving to a nearby server. On my older computer the files open and save quickly.

    At this moment the Mini / Photoshop are a big dissappointment.

    Users should not have to trouble shoot saving files. I did that plenty back in 1998.

    ARGHHHHH

    M
    MarieCouleur
    Participating Frequently
    January 3, 2023
    Hi, my mac computer is just 1 year old, since i updated to ventura and photoshop 2023 i have the same problem. The photos I process eventually register, but it's very long! It stays at 99% for at least 1 minute per photo. Did you manage to find the solution on your side?
    (I have a macbook pro M1)
    Thank you!

     

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    January 10, 2020

    Hi there,

    Sorry to hear about Photoshop freezing, could you please try adding Photoshop to Mac's Security & Privacy settings and let us know if it helps? please check the steps here: https://helpx.adobe.com/in/photoshop/kb/photoshop-and-macosmojave.html#Penpressuredoesnotworkandbusycursordisplayswhilepainting

     

    Regards,
    Sahil

    TiarraJanePhoto
    TiarraJanePhotoAuthor
    Participating Frequently
    January 10, 2020

    Alright, so far so good!!! Thank you so much. If I have any other issues I'll let you know!!

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