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lisa_7937
Participant
May 13, 2025
Answered

Photoshop freezing during save @ 0%

Unable to end task or force quit through task manager, and also unable to do anything within the Photoshop app itself. Task manager is not showing overtaxed memory. Version 26.6.1 on Windows 11

D Fosse
D FosseCorrect answer
Community Expert
May 13, 2025

That sounds very risky, and this is certainly not a supported procedure. I'd say it's asking for trouble. Save locally, then copy over.

 

End whatever's still running in Windows Task Manager, even if it means losing your work. Then reboot and start again.

 

https://helpx.adobe.com/ca/photoshop/kb/networks-removable-media-photoshop.html 

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5 replies

lisa_7937Author
Participant
May 13, 2025

Ah sorry - saving to cloud storage (not the Adobe one)

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D Fosse
Community Expert
D FosseCommunity ExpertCorrect answer
Community Expert
May 13, 2025

That sounds very risky, and this is certainly not a supported procedure. I'd say it's asking for trouble. Save locally, then copy over.

 

End whatever's still running in Windows Task Manager, even if it means losing your work. Then reboot and start again.

 

https://helpx.adobe.com/ca/photoshop/kb/networks-removable-media-photoshop.html 

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    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    May 13, 2025

    But you can still tell us where you're saving to.

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    lisa_7937Author
    Participant
    May 13, 2025

    Unfortunately I can't do either of those things because Photoshop is frozen - nothing within the app is clickable.

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    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    May 13, 2025

    @lisa_7937 are you saving locally or to another location, like a USB drive, network storage etc, have you tried manually resetting your Photoshop preferences
    https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
    Remember to back up your settings before doing the preference reset
    https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

    If that doesn't help, can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

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