Participant

Question

Photoshop Freezing When Resizing

Forum|Forum|7 years ago
November 2, 2018
3 replies
6871 views

A very strange problem. I can resize an image once, work on it, then try to resize a second time. Each second time the Image Size window freezes with the phrase "Building Preview". The only way of killing this is to go to the Task Manager and kill the Photoshop process.

Samples:

https://drive.google.com/file/d/1KcAu1p0UeEolCVLRWRVmLKS6qspk6Cyj/view?usp=sharing

https://drive.google.com/file/d/1atPNM2RGG1oVPBY6egEmocHRS2JKUmeR/view?usp=sharing

Anybody else have a similar problem? How did you solve it?

F

frank_funk

Participant

Also have the Problem on a mac Studio M1max with 64GB ram. When typing the new size it freezes by the first digit saying "Building Preview". Only way is to kick photoshop to Nirvana and hope that there is a recovery file...

unbelievable that Adobe is not able to solve this problem after 7 years... 🤣

I am already moving to Affinity, also some thing are not as good solved there as in PS...

annacm84

Participating Frequently

Even still in 2025! Remember when that community expert up above blamed the problem on the user. Which I've seen him do before, even this year.

R

reedc43124911

Participant

Having the same problem and unable to find the answer-solution.

S

saltwatercolours

Inspiring

Same here. I tried the NVidia trick but still crashes all the time. It's not every time but it's definitely unreliable.

JJMack

Community Expert

Your links are private. What OS are you using, What PS version. What are you doing that is building a preview? Are you using Image size or transforming a layer if layer what kind?

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JJMack

R

robertm17152888

Participant

I'm having the same issues. It's truly frustrating. It's not my system, It's Adobe. To answer your questions, I'm using Windows 10 home, 64 bit os, Dell laptop with i7 -8550u w 16 gigs of ram. It happens to me at any random time. First time I try to use it sometimes. Other times I'll resize 6 or 7 times and then it gets me. I go to "Image>Image size" then I put in my parameters, (usually downsizing a photo) and as soon as I hit ok, the little circles appear that say "building preview", but it's frozen. The whole program freezes. The only way to stop it is to go through control panel and end photoshop. Never had this issue till the 2019 version. Using Adobe CC 2019

The other Adobe products, like Illustrator, work fine.

As far as what I'm doing when the problem happens....nothing with any other program. I have some tabs open on my chrome browser. That's it.

Any ideas? Thanks, Brent.

JJMack

Community Expert

CC 2019 seems to have many issues Adobe is working one some of these issues. All issues many not be in Photoshop itself. Photoshop uses many systems features API toe accomplish things. Make sure all your device drivers are up to date. Make sure your Dell Laptop does not have two different GPU available for Photoshop like Intel HD graphics and some other form Nvidia or AMD. If it does see if there are any post on the web about configuring you dell for use with Photoshop. It seems like you machine hangs trying to generate a preview image.

JJMack

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